Experience Coordinator

Solage•Calistoga, CA

11d•$28

About The Position

Join the Experiences team as a full-time Experiences Coordinator and become one of the authors of our story. The Experiences Coordinator is responsible for setup, execution and follow-through of various complementary and paid guest experiences at Solage. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The experiences coordinator will play a key role in operations. This role will execute & project manage programming efforts across this property, and as such, they will be responsible for facilitating, organizing and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts’ guest experience. In addition, this role will be responsible for the following:

Requirements

Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries
Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events, activities, and programming preferably in the hospitality industry
Ability to work a flexible schedule, including weekends and holidays, according to department needs.
Adaptability, strong organization and time management skills
A passion for visual excellence and consistency
Independent worker who can be a leader and assistant to the experiences team
Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities

Nice To Haves

Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions, preferred

Responsibilities

Preparing and executing special events, weekly activities, classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design, wellness, culinary, seasonality
Engaging with guests in an effort to promote and sell additional activities in tandem with the Itinerary Design/Concierge team
Maintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offerings
Help manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution tool
Help manage and finalize BEOs for all existing and new experiences, as well as coordinating with the correct teams to ensure their success
Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property. Keep inventory of all experiences-related items
Manage and submit invoices for all 3rd party vendors and partners
Communicate with experience vendors and hosts as needed for smooth operations day to day, as well as follow up for feedback & adjustments to experiences.
Organize and maintain the activities storage areas and equipment/OS&E
Help execute creative design + touchpoint projects under the direction of Director of Experiences
Coordinate design and printing of collateral on an as-needed basis such as daily text schedule, monthly experiences calendar & signage on property
Work with marketing team to fact check website to ensure experiences are up to date
Low level marketing such as posting experiences to local calendars and sending email campaigns for promotions
Set up and host experiences on property on an as-needed basis
Gather and organize metrics on experiences and programming: bookings, guest feedback, revenue
Communicate with team members on upcoming experiences or events on a daily basis
Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments