Experience Coordinator

Stanly Ranch•Napa, CA

4d•$28

About The Position

Join the Experiences team as a full-time Experiences Coordinator and become one of the authors of our story. The Experiences Coordinator is responsible for setup, execution and follow-through of various complimentary and paid guest experiences at Stanly Ranch. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The Experiences Coordinator will play a key role in operations and be cross-trained to assist in every department and aspect of the hotel. This is a wonderful opportunity for a curious and active person to join the exciting world of hospitality and experiences. The Experiences Coordinator role works on projects that range across culinary, design, wellness, adventure, art, fashion and music. This is a great opportunity for a hyper-organized, detail-oriented individual who is curious and passionate about any of these fields and how they impact the guest experience. The Director of Experiences will coach the coordinator to hone their project management skills and to develop a keen eye and strategic, critical approach as it relates to experiences and touchpoints that drive the property’s brand pillars and positioning. This is a hands-on and fast-paced role, - perfect for someone who likes to be the ‘boots on the ground’ and work with lots of different types of people and teams. This role also has the opportunity to grow and weekly hours are subject to change based on hotel needs.

Requirements

A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies
Adaptability, strong organization and time management skills
Ability to manage multiple tasks at one time & thrives in a fast paced environment
A passion for visual excellence and consistency
Clear and strong communication, working with all departments of the hotel
Detail oriented with a desire to present all activities and gifts at the highest standard
Independent worker who can be a leader and assistant to the experiences team
Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities
Event Experience Required

Responsibilities

Preparing and executing special events, weekly activities, classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design, wellness, culinary, seasonality
Engaging with guests in an effort to promote and sell additional activities in tandem with the Concierge team
Maintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offerings
Help manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution tool
Help manage and finalize BEOs for all existing and new experiences, as well as coordinating with the correct teams to ensure their success
Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property. Keep inventory of all experiences-related items
Manage and submit invoices for all 3rd party vendors and partners
Communicate with experience vendors and hosts as needed for smooth operations day to day, as well as follow up for feedback & adjustments to experiences.
Organize and maintain the activities storage areas and equipment/OS&E
Help execute creative design + touchpoint projects under the direction of Director of Experiences
Coordinate design and printing of collateral on an as-needed basis such as daily text schedule, monthly experiences calendar & signage on property
Work with marketing team to fact check website to ensure experiences are up to date
Low level marketing such as posting experiences to local calendars and sending email campaigns for promotions
Set up and host experiences on property on an as-needed basis
Gather and organize metrics on experiences and programming: bookings, guest feedback, revenue
Communicate with team members on upcoming experiences or events on a daily basis
Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments