Experience Center Technologist, Strategic Customer Engagements Team, North America Marketing
About The Position
The Experience Center Technologist, will be embedded within the Strategic Customer Engagements team. This role requires a proactive individual with a strong ability to multitask in a dynamic environment and excellent collaboration and communication skills to work across various teams. The Experience Center Technologist will play a pivotal role in ensuring effective communication and alignment between various departments while maintaining the experience center hardware and software . The Experience Center Technologist will be involved in conducting regular meetings with product marketing teams to review software/product updates and releases, enabling the delivery of concise, monthly updates and summarized product update documents to the Experience Center team for efficient dissemination, training and understanding.
Requirements
- Relevant Experience: 3+ years of experience in a technical support, lab management, or specialized IT role, preferably supporting a client-facing demonstration or training environment.
- Customer-Focused Support: Proven ability to communicate technical information effectively to both technical and non-technical stakeholders (e.g., sales teams, clients, executives).
- Strategic Planning: Demonstrated ability to plan and execute technology refresh cycles and upgrades with minimal disruption to ongoing demonstrations.
- Bachelor's Degree with 3+ years experience in a technical support, lab management, or specialized IT role
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Responsibilities
- Develop and maintain Experience Center Solutions Demonstration Specialists training documentation and demo scripts for internal, customer and partner demonstrations.
- Assist in the onboarding process of new team members by providing technical training for Solutions Demonstration Specialists.
- Serve as the point of contact for technical support within the Experience Centers (Chicago, Elgin, Plantation & Boston) for all product solutions both public safety and enterprise.
- Maintain all Experience Center (Chicago, Elgin, Plantation & Boston) demonstration platforms including current and future software solutions.
- Responsible for ordering new hardware technology for the Experience Centers (Chicago, Elgin, Plantation & Boston)
- Assist with tradeshow booth networking, hardware, software, and demo equipment
- Provide technical guidance on demos, product set-up, and overall room orientation to other Experience Centers to create a consistent strategy for all customer facing demo experiences.
- Conduct regular meetings with product marketing teams to review software/product updates and releases, subsequently delivering monthly updates and summarized product update documents to the Experience Center team.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
