Experience Center Supervisor

Young Living Essential Oils • Spanish Fork, UT

3d • Onsite

About The Position

Young Living is seeking a high-energy, self-motivated, and results-driven Supervisor to lead the Will Call team within the Experience Center. This position is responsible for daily operations, order processing, inventory management, and team coordination. The ideal candidate demonstrates strong leadership capabilities, has a background in customer service and sales, and excels in dynamic, team-oriented environments with frequent public interaction.

Requirements

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Skilled in conflict resolution and de-escalation.
• Proficient in Microsoft Office Suite, Blue Steel, SKAVA, JDE, Tableau, PowerApps.
• Knowledge of domestic and international shipping systems (e.g., BSI).
• Ability to lead projects and drive team performance.
• Proven adaptability in fast-paced or changing environments.
• Capable of understanding and following verbal and written instructions.
• High school diploma or equivalent.
• Three to five years of experience in customer service and/or sales.
• Demonstrated leadership experience with direct team oversight.
• A combination of education and relevant experience may meet the requirements.

Nice To Haves

• Experience with inventory systems, PowerApps, and customer-facing platforms.
• Prior work in retail management or logistics operations.
• Experience mentoring or coaching others in a team environment.

Responsibilities

• Lead and direct day-to-day tasks of the Experience Center team.
• Oversee the opening and closing of the Will Call office.
• Ensure accurate processing and confirmation of Will Call and employee orders.
• Support order fulfillment and ensure Member Request Forms (MRFs) are completed.
• Manage product inventory: place daily orders, conduct cycle counts, and manage expiring product.
• Stay current on company products, services, policies, and procedures.
• Assist in handling customer returns and provide backup support in the employee store.
• Resolve member issues quickly, maintaining high service standards.
• Respond to member phone inquiries and provide assistance as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED