Supervisor, Customer Experience

Conduent Commercial Solutions, LLC

1d • $40 - $44 • Remote

About The Position

Conduent is expanding its Support Team, and we're looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you!

Requirements

• Minimum of 2 years in a supervisory role within a call center environment.
• Demonstrated commitment to delivering exceptional customer service.
• Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills.
• Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions.
• Excellent communication and interpersonal skills.

Nice To Haves

• Basic understanding of telecommunications products and services is a plus.

Responsibilities

• Lead and motivate a team of 18+ customer service representatives to achieve performance targets and deliver outstanding service.
• Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements.
• Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction.
• Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development.
• Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed.
• Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience.
• Foster open communication within the team, promoting a collaborative and positive work environment.

Benefits

• Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
• Retirement Savings: Supportive plans to help you secure your financial future.
• Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
• Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
• Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed