Experience Center Coordinator, Midwest
About The Position
The Midwest Business Area is seeking a dynamic and customer-focused Experience Center Coordinator to help champion the brand experience within our Milwaukee Axis Experience Center. This role is instrumental in delivering a world-class environment where partners, customers, and internal teams can meaningfully connect with Axis innovations. You will love this role if You... · Drive engagement by initiating invitations and supporting outreach to prospects, partners, and meeting attendees. Helping create meaningful touchpoints that reinforce the Axis brand. · Champion the first impression through reception and office coverage, warmly greeting guests, and delivering clear, professional guidance in alignment with event and visit objectives. · Enhance the visitor journey by managing guest sign-ins, issuing badges, and reporting on meeting activity to support marketing analytics and experience-center planning. · Protect the Axis brand experience by ensuring the facility is immaculate and presentation-ready before, during, and after all customer and internal engagements. · Maintain an exceptional hospitality standard through proactive food, beverage, and supply inventory management. · Collaborate seamlessly with the Senior Event Coordinator to support AEC activations, onsite events, partner engagements, and other experience-driven initiatives. · Support regional marketing execution by assisting the Field Marketing Manager with lead management, budget tracking, local purchasing, and operational requests. · Serve as the primary liaison with the building landlord to ensure smooth day-to-day facility operations. · Oversee logistics by managing inbound/outbound packages and coordinating shipping needs tied to events and demos. · Curate hospitality experiences by coordinating catering services and maintaining strong partnerships with local hotels and vendors. · Jump in where needed, taking on additional responsibilities that elevate the Experience Center and contribute to the Midwest marketing strategy. What we’re looking for… · A warm, outgoing presence who naturally embodies the role of a gracious host and brand ambassador. · Someone who can confidently serve as a concierge for all Experience Center guests, ensuring every visit feels seamless and memorable. · A strong communicator, both verbal and written, who represents the Axis brand with clarity and professionalism. · A quick and resourceful problem-solver, ready to navigate guest needs or facility issues with calm efficiency. · A detail-driven individual who ensures every touchpoint reflects our high standards. · A flexible, collaborative team player who thrives in a fast-paced, customer-focused environment.
Requirements
- A bachelor’s degree in marketing or a related field, or equivalent experience—2+ years in any marketing role or 3 years in hospitality.
- At least 1 year of customer-facing experience, or solid internship experience, ideally in a fast-paced, brand-driven environment.
- Ability to lift to 20 lbs. and confidently support onsite events and facility needs.
- Willingness to travel up to 10% for meetings, training, or regional marketing initiatives.
Nice To Haves
- A warm, outgoing presence who naturally embodies the role of a gracious host and brand ambassador.
- Someone who can confidently serve as a concierge for all Experience Center guests, ensuring every visit feels seamless and memorable.
- A strong communicator, both verbal and written, who represents the Axis brand with clarity and professionalism.
- A quick and resourceful problem-solver, ready to navigate guest needs or facility issues with calm efficiency.
- A detail-driven individual who ensures every touchpoint reflects our high standards.
- A flexible, collaborative team player who thrives in a fast-paced, customer-focused environment.
Responsibilities
- Drive engagement by initiating invitations and supporting outreach to prospects, partners, and meeting attendees. Helping create meaningful touchpoints that reinforce the Axis brand.
- Champion the first impression through reception and office coverage, warmly greeting guests, and delivering clear, professional guidance in alignment with event and visit objectives.
- Enhance the visitor journey by managing guest sign-ins, issuing badges, and reporting on meeting activity to support marketing analytics and experience-center planning.
- Protect the Axis brand experience by ensuring the facility is immaculate and presentation-ready before, during, and after all customer and internal engagements.
- Maintain an exceptional hospitality standard through proactive food, beverage, and supply inventory management.
- Collaborate seamlessly with the Senior Event Coordinator to support AEC activations, onsite events, partner engagements, and other experience-driven initiatives.
- Support regional marketing execution by assisting the Field Marketing Manager with lead management, budget tracking, local purchasing, and operational requests.
- Serve as the primary liaison with the building landlord to ensure smooth day-to-day facility operations.
- Oversee logistics by managing inbound/outbound packages and coordinating shipping needs tied to events and demos.
- Curate hospitality experiences by coordinating catering services and maintaining strong partnerships with local hotels and vendors.
- Jump in where needed, taking on additional responsibilities that elevate the Experience Center and contribute to the Midwest marketing strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
