Expediter Fine Dining

Viejas Casino & Resort•Alpine, CA

26d•Onsite

About The Position

Job Description • Rotates inventory including breads, condiments, consumables, and perishables. • Performs a quality control check to ensure food items meet the standard set for taste and temperature. • Readies the food items for server pick up by verifying the ticket with server's name and ensuring that the order matches exactly with the ticket instructions. • Ensures that each order’s plating and presentation meets the standards set for the specific food item. • Keeps Chef informed of any issues that might affect quality or timing of service • Ensures food is prepared and delivered in a timely manner. • Returns the lids and trays to the kitchen. • Assists with pre-bussing soiled dishware, utensils, and glassware prior to delivery of each course. • Stocks/restocks items on the line according to specifications. • Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology. • Effectively describes each course including the flavor and ingredients. • Effectively communicates and works closely with culinary and FOH teams. Acting as the liaison between the server and the kitchen. • Explains special orders to the cooks and tells servers when the kitchen is out of a particular menu item. • Assists with the retrieval of amuse bouche, intermezzos and other special request items as needed. • Knows the table plan, including seat numbers, table numbers, and sections to ensure that the correct food items are delivered to the guest. • Resolves problems beyond expectations without consulting a supervisor or escalates as needed. • Maintains knowledge and promotes current promotions and events, advertising one or more features of the property. • Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures. • Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery. • Ensures all health regulations are maintained to prevent food-borne illnesses. • Ensures a clean, safe, and hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Performs other duties as assigned. • Does not provide supervision to other team members. • High school diploma, vocational training or the equivalent is required. • Food Handler’s Certificate required. • RASS or TIPS Certification of alcohol awareness program must be obtained and maintain current certification. • Training in food, wine, and liquor service preferred. • California Responsible Beverage Service Training and Certification required upon hire. • Must be 21 years of age or older. • 2 or more years of experience working as a server, expeditor, busser, chef or cook in a fine dining environment. • Must have experience in fine dining service techniques. • Bilingual in Spanish preferred. • Ability to identify different cuts of beef, poultry, pork, and seafood. • Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. • Ability to multitask and work well under stress. • Must be a self-starter and able to adjust to change. • Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma, vocational training or the equivalent is required.
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained and maintain current certification.
California Responsible Beverage Service Training and Certification required upon hire.
Must be 21 years of age or older.
2 or more years of experience working as a server, expeditor, busser, chef or cook in a fine dining environment.
Must have experience in fine dining service techniques.
Ability to identify different cuts of beef, poultry, pork, and seafood.
Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
Ability to multitask and work well under stress.
Must be a self-starter and able to adjust to change.
Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Nice To Haves

Training in food, wine, and liquor service preferred.
Bilingual in Spanish preferred.

Responsibilities

Rotates inventory including breads, condiments, consumables, and perishables.
Performs a quality control check to ensure food items meet the standard set for taste and temperature.
Readies the food items for server pick up by verifying the ticket with server's name and ensuring that the order matches exactly with the ticket instructions.
Ensures that each order’s plating and presentation meets the standards set for the specific food item.
Keeps Chef informed of any issues that might affect quality or timing of service
Ensures food is prepared and delivered in a timely manner.
Returns the lids and trays to the kitchen.
Assists with pre-bussing soiled dishware, utensils, and glassware prior to delivery of each course.
Stocks/restocks items on the line according to specifications.
Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology.
Effectively describes each course including the flavor and ingredients.
Effectively communicates and works closely with culinary and FOH teams. Acting as the liaison between the server and the kitchen.
Explains special orders to the cooks and tells servers when the kitchen is out of a particular menu item.
Assists with the retrieval of amuse bouche, intermezzos and other special request items as needed.
Knows the table plan, including seat numbers, table numbers, and sections to ensure that the correct food items are delivered to the guest.
Resolves problems beyond expectations without consulting a supervisor or escalates as needed.
Maintains knowledge and promotes current promotions and events, advertising one or more features of the property.
Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.
Ensures all health regulations are maintained to prevent food-borne illnesses.
Ensures a clean, safe, and hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Does not provide supervision to other team members.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment