Exp Services Schedule Coordinator

Benevis•Tyler, TX

4h•Onsite

About The Position

The Expanded Services Schedule Coordinator is a fulltime position and reports directly to the corresponding Office Manager or assigned Area Business Leader in partnership and coordination with the XS Team program coordinators. The Expanded Services Schedule Coordinator (XSC) is responsible for all patient scheduling and managing the schedules of our Expanded Services doctors. The XSC is also responsible for submitting insurance Pre-Authorizations and verifying insurance eligibility in addition to confirming XS appointments and collecting payments for treatment.

Requirements

Graduation from a senior high school or GED equivalent
High focus on customer service and satisfaction
Must love working with children
Compassion and high level of service for our patients, parents and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Internet Explorer
Telephone skills: Proper telephone etiquette and information gathering skills

Nice To Haves

One year office experience in a dentist’s or physician’s office
Experience with children’s dentistry

Responsibilities

Scheduling of XS patients based on specific provider/program/area requirements
Meeting office daily / monthly targets set by operational leadership by SMART scheduling
Submission of all required Pre Authorizations (based on payer guidelines/XS program)
Ensure all XS Pre Authorizations are completed prior to the patients date of service
Ensure our XS patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment and to call patients that have treatment that needs to be completed (Quick Call List)
Confirmation of appointments for assigned XS schedule(s), 7 days out, 3 days out, 1 day out. May vary by program/region and may include the confirmation of consults and follow up appointments.
Verification of patient insurance eligibility (MDH in areas where it applies)
Maintain and update patient’s information in Boomerang and on patient’s file
Ensure service limits are recorded and communicated to the clinical team supporting the XS provider prior to treating the patient for all XS appointments
Ensure patient and/or guardian are aware of their Estimated Financial Responsibility prior to their appointment day
Collection of patient payment prior to services being rendered. In the case of Medicaid patients, responsible for securing a signed and dated Medicaid Patient Financial form when services are not covered or are outside the patient’s yearly maximum.
Ensure all XS patient files are ready this may include, but not limited to pulling patient chart, update patient record, verify insurance and service limits, before the patient’s appointment
Focus on greeting XS parents and patients when they enter or leave the office personalizing their experience as much as possible
Deliver quality and compassionate care to every patient
High interactions with all doctors in the offices to build and maintain effective XS schedules
Interaction with assigned XS doctor regarding schedules, Pre Authorizations, case selection and confirmations
Quick Call List – review on a regular basis to ensure is up to date and reflects accurate patient information
GA only – Ensure that parents who are waiting for an XSGA appointment are kept informed of the progress/status of their appointment situation
Audit all XS charts to ensure proper documentation uploaded into the patients electronic chart within 48hr post treatment
Responsible for ensuring all patients H&P’s received prior to date of treatment (GA only)
Acts as a liaison between the hospital and the patient in regard to scheduling (GA only)