Exit Booth Agent - San Antonio Airport

Enterprise•San Antonio, TX

1d•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading and rapidly growing privately owned automotive rental and leasing company in North America. The company aims to be the world's best and most trusted mobility provider. This opportunity is for an Exit Booth Agent with the National/Alamo brand. The Exit Booth Agent is responsible for delivering superior, friendly, and efficient service throughout the rental car process, specifically focusing on greeting and assisting club members with their Emerald Aisle rental needs. This includes providing appropriate vehicle selection according to program guidelines, maintaining a friendly and efficient customer environment, and ensuring quick and efficient transactions. Enterprise Mobility, privately held by the Taylor family, manages a diverse fleet of 2.4 million vehicles and generates nearly $39 billion in revenue through over 9,500 locations in more than 90 countries.

Requirements

Must be at least 18 years of age
High School Diploma or G.E.D. required
Minimum of 1 year experience handling customer service functions and sales experience
Must have valid driver's license with no more than two moving violation and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

Prepare all rental documents accurately and completely
Verify car information and VIN number for security and car control
Provide additional service to Emerald Aisle members by offering our refueling option
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
Provide all customers with undivided attention while assisting them at the exit booth
Make eye contact and greet all customers
Thank customer at the conclusion of all transactions
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned