Career Opportunities: Exhibitor Services Coordinator PT (93668)
About The Position
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. Summary Responsible for the quality management of exhibitor orders to ensure successful delivery on-site. Serves an integral part in ensuring that our pre-show and post-show operations run smoothly and are successful in enabling an effective experience for the on-site team. This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Chicago, IL.
Requirements
- High School Diploma or Equivalent with relevant work experience required
- 1+ year of experience in customer service
Responsibilities
- Provides exceptional customer service in a virtual environment
- Proactively identifies, researches, and resolves customer order discrepancies using various methods
- Pinpoints trends from customer contacts and reviews with appropriate ES or Delivery Manager
- Follows up with internal and external customers in an accurate and timely manner
- Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
- Generates and records transactions relating to exhibitor payments
- Accurately performs all applicable data entry for Exhibitor Services
- Ensures successful production and/or delivery of complex customer needs across various Freeman services
- Responds to customer inquiries regarding products and services offered and facilitates basic upgrades
- Drives company results by suggesting additional items to exhibitors to meet their needs
- Works on site at events as needed
Benefits
- Retirement with Company Match
- Hourly range of $18.00 - $20.00 based upon experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Performing Arts, Spectator Sports, and Related Industries
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
