Exhibitor Service Representative Part Time - HARGROVE Lanham, Maryland

Encore Global

17h

About The Position

The Customer Services Representative has overall responsibility for each trade show assigned and serves as the primary customer service representative to all exhibitors prior to, during, and after the show. This position is the front line of support for exhibitors and helps ensure that exhibitors understand products, services, and resolves questions. The Customer Services Representative provides high quality support in response to all exhibitor inquiries. This position must oversee the Deadline Management; ensuring all pre-show, onsite and post-show deadlines are completed. While managing customer related needs, the Customer Services Representative must ensure all order and payment processing, post show reporting, collections, and all equipment files, and supplies arrive at the show site and are returned to Hargrove. This position is responsible for facilitating and communicating the exhibitor's needs to the various operating departments within Hargrove, venues, and subcontractors as appropriate. The Customer Services Representatives will own trade show projects of all sizes; requiring advanced levels of expertise and ability as it relates to show size, scale, and custom components. This position will have the additional responsibility of supporting the Manger, Event Production with training and mentoring of fellow staffers and supporting the improvement of standard operating processes and procedures. This position reports to the Group Manager, Event Production.

Requirements

Bachelor’s degree or higher in Business, Marketing, Event Planning, Communications, or a related area of study or equivalent industry experience
3+ years of event production experience including special events and trade shows
1+ years of direct account/client management
Excellent customer service skills and the ability to work with cross-functional teams across many levels of management, including the executive leadership
Budget monitoring and management
Works well both independently and as a team player, both in the office and at show site with little to no supervision
Fluent using the English language, along with excellent written and oral communication skills
Positive approach to teamwork, sales and problem solving
Detail oriented, strong organizational skills, and works well under pressure
Microsoft Office 365 experience required
Ability to pass a high-level background check
Willingness to travel (<50%)

Nice To Haves

Certified Meeting Planner certification preferred

Responsibilities

Respond to and manage inquiries from exhibitors via phone, fax, mail, and email in a timely, positive manner.
Ensure exhibitor satisfaction and provide professional customer support.
Lead mid-level events (between 150 and 400 exhibitors) and assist other customer services representatives on larger scale tradeshows and events (400+ exhibitors).
Manage 2-3 events simultaneously.
Manage and Lead Event Group to ensure all pre-show, onsite and post-show responsibilities per Deadline.
Ensure management are executed successfully.
Travel locally and nationally to manage onsite Exhibitor Service Desk.
Ensure all files, data, supplies, and equipment are prepared, packed, and delivered to show site and are returned to Hargrove at close of the event.
Attend internal meetings as required.
Responsible for mentoring new customer services representatives both onsite and in the office.
Other duties as assigned.