JBAB Executive Support Technician
About The Position
The Digital Modernization Group of Leidos currently has an opening for a Executive Support Technician to work at Joint Base Anacostia-Bolling. This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Executive Support Technician is responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes. Support can be provided at the customer’s office or residence all located on Joint Base Anacostia-Bolling (JBAB).
Requirements
- High School Diploma/GED with 5+ years of relevant experience.
- Must have DoD-8140 IAT Advanced baseline certification (Security+ CE or higher).
- Currently possess a DoD Secret Security Clearance or higher.
- 5+ years of advanced experience in Desktop Support.
- Experience with diagnosing, troubleshooting, and repairing hardware and software issues within a Windows 11 environment. This includes in-depth knowledge of system configurations, security protocols, and optimizing performance across various devices.
- Familiarity with ServiceNow and/or Remedy
- Familiarity with iPhone provisioning
- Experience working with Senior Leaders
Nice To Haves
- Military experience and comfortable working with Senior Military Leaders in a faced paced environment.
- Associates degree in a related field.
- Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing and DISA J6.
Responsibilities
- Consistently uphold strict adherence to schedules, performance metrics, and standardized processes, while ensuring thorough and accurate ticket documentation.
- Demonstrate a commitment to operational excellence by meeting service-level agreements and optimizing workflow efficiency.
- Leverage advanced diagnostic skills to troubleshoot and resolve complex hardware and software issues, ensuring seamless coordination between end-users and cross-functional work centers.
- Act as a liaison to facilitate effective communication and problem resolution, optimizing system performance and user satisfaction.
- Participate in the evaluation of system configuration and software.
- IT Service Management through Remedy and ServiceNow.
- Experience with Remote Desktop, BEL Manage, and Bomgar.
- Self-motivated and proactive, with a demonstrated ability to excel in fast-paced, dynamic environments.
- Technically strong and able to make quick, sound decisions.
- Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions.
- Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality.
- Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance.
- Install, configure, and maintain LAN/WAN devices to support client infrastructure needs.
- Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills.
- Provide hands-on support to Tier III network engineers during incident resolution and project implementation.
- Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades.
- Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response.
- Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy.
- Maintain detailed records of incident ticket updates and resolutions in the designated tracking system.
- Interface with third-party vendors and support providers when necessary to resolve equipment-related issues.
- Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates.
- Address problems involving VPN connectivity, Microsoft Outlook, and general network access.
- Use Active Directory to manage and support user accounts, including permissions and group memberships.
Benefits
- Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
