Manager, Executive Support

Okta•San Francisco, CA

8d•Onsite

About The Position

We are looking for an Executive Support Manager to lead our high-touch technical support team dedicated to Okta’s executive leadership. Reporting directly to the Senior Director of Workplace Technology, you will be responsible for defining and delivering a "white-glove" service model that ensures our C-suite and senior leaders have seamless, secure, and productive technology experiences. This is a high-visibility role that requires a unique blend of technical expertise, operational excellence, and exceptional interpersonal skills. You will not only manage the day-to-day support operations but also act as a strategic partner, ensuring our executive team is equipped with the latest tools and best-in-class productivity workflows. This role will have onsite requirements in our San Francisco office.

Requirements

Experience: A minimum of 5 years of experience in IT leadership, specifically focused on executive support or high-touch technical service management.
Technical Proficiency: Deep knowledge of macOS, Windows, iOS, and Android platforms, along with expert-level familiarity with SaaS tools like Okta, Slack, Zoom, and Google Workspace.
Communication: Exceptional verbal and written communication skills, with the ability to translate complex technical issues into simple, actionable terms for non-technical leaders.
Discretion & Trust: A proven track record of handling sensitive information with the utmost confidentiality and maintaining a calm, professional demeanor under high-pressure situations.
Proactive Mindset: An obsession with "frictionless" technology; you don’t just fix problems—you anticipate and prevent them before they impact the user.
Adaptability: Experience working in a fast-paced, high-growth environment where priorities can shift rapidly.

Responsibilities

Lead & Mentor: Manage and develop a global team of Executive Support Specialists, fostering a culture of excellence, discretion, and proactive problem-solving.
Service Excellence: Define and maintain the "White-Glove" service standard, ensuring 24/7 support availability for critical executive needs and high-stakes events (Board meetings, All-Hands, etc.).
Strategic Alignment: Partner with the Workplace Technology leadership to align executive support strategies with the broader IT roadmap, including the rollout of AI productivity tools and secure identity workflows.
Hardware & Software Lifecycle: Oversee the procurement, deployment, and maintenance of premium hardware and software tailored for executive use, ensuring zero-downtime transitions.
Event & Offsite Production: Provide end-to-end technical oversight for executive-led events, ensuring flawless execution of AV, streaming, and connectivity for board meetings and leadership offsites.
Executive Tech Advocacy: Act as a feedback loop between senior leadership and our engineering teams to influence the development of internal tools, ensuring they meet the high-efficiency needs of our executives.
Operational Reporting: Develop and track KPIs and SLAs specific to executive support to drive continuous improvement and demonstrate team impact.