Executive Support Technician

Astreya•Seattle, WA

24d

About The Position

What this Job Entails: The Executive Support Technician provides high-touch, end-to-end technology support to the Executive Leadership Team (ELT) and their staff. This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You’ll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments

Requirements

5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment.
Advanced proficiency in Windows 11, macOS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management.
Strong commitment to exceptional customer service and service delivery excellence.
Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences.
Professional presence and demeanor, with the ability to remain calm and composed under pressure.
Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively.
Proven problem-solving and decision-making skills.
Industry certification (CompTIA+ or equivalent experience) preferred.

Responsibilities

Deliver outstanding customer service and personalized support for all aspects of executive technology.
Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools.
Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions.
Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required.
Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences.
Recommend and implement tailored technology solutions that align with executive needs and preferences.
Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information.
Partner with global and regional teams to support executives during travel and off-site events.
Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements.
Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating accountability, follow-through, and proactive communication.

Benefits

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law