Executive Support Team Lead, Call Center

ASEA•Pleasant Grove, UT

37d

About The Position

ASEA is looking for a talented and enthusiastic Executive Support Team Lead to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth. SUMMARY: A Executive Support Team Lead organizes and executes the daily activities in the call center. The position will focus on building a world class support center by coaching, training, and guiding representatives in executing their tasks.

Requirements

High school diploma or equivalent.
2+ years' experience in customer service in a call center.
Strong communication and organizational skills.
Able to work independently and be an adapt problem solver.
Experience working under pressure, making strong decisions, and calming down escalated situations.
Ability to lead, coach, teach and inspire others.
Friendly, flexible, dependable, and professional.
Great attention to detail and ability to multitask.
Computer literate in Microsoft Office, internet, and CRMs.
Proven track record in coaching and motivating others.

Nice To Haves

Experience with Direct Sales, or Network Marketing industry strongly preferred.

Responsibilities

Act as an information source by answering questions, assigning tasks, and provide follow up and instruction.
Manage schedules to control adequate staffing levels.
Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
Provide customers with product and service information.
Follow up to customer calls and handle escalated unresolved problems where necessary.
With the manager, help develop and apply a support knowledge base and ensure compliance to organizational processes and policies.
Provide initial performance evaluations.
Be visible to answer questions.
Motivate and encourage Account Managers through positive communication and feedback.
Measure performance with KPIs such as ACW, hold time, refuse calls, etc.
Ensure a friendly and motivating work environment
Keep management informed about recurring issues or problems
Manage their own list of Executives.
Flexible hours may require.

Benefits

We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products

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