Executive Support Specialist

Dynanet Corporation•Washington, DC

2h•Remote

About The Position

The Executive Support Specialist is responsible for transforming the ACF Tech's business processes to be more efficient and effective across all organizational functions. This role focuses on analyzing current state processes, identifying improvement opportunities, and implementing streamlined workflows that enhance operational performance while maintaining compliance with federal standards. The position requires expertise in business process management, process improvement methodologies, and change management to drive the ACF Tech's transformation from fragmented technology ecosystems to federated enterprise services. This specialist will work cross-functionally to break down silos, improve collaboration, and establish explicit knowledge transfer processes that support the customer 's mission-critical technology operations.

Requirements

Minimum 7+ years of experience in business process analysis, design, and improvement in complex organizational environments
Expertise in Lean, Six Sigma, BPM, or similar process improvement frameworks with demonstrated results
Understanding of federal IT operations, compliance requirements, and governance frameworks
Exceptional written communication skills with ability to create clear, error-free documentation for diverse audiences
Experience working with cross-functional teams and facilitating collaboration across organizational silos
Knowledge of change management principles and experience implementing process changes in large organizations
Proven ability to facilitate productive meetings, document outcomes, and drive action-oriented results
Strong analytical and problem-solving abilities with experience identifying root causes and developing solutions
Understanding of enterprise software tools and their application to business process improvement
Experience managing multiple process improvement initiatives simultaneously with competing priorities
Knowledge of federal regulations and ability to design compliant processes
Possess Strong written and verbal communication skills.
Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Public Administration, or related field required
Minimum 8+ years of business process analysis and improvement experience in complex organizational environments
Minimum 3+ years of experience working in federal government or federal contracting environments
Minimum 5+ years of hands-on experience implementing process improvements with measurable results
Demonstrated experience creating comprehensive process documentation and standard operating procedures
Minimum 3+ years of experience working across organizational silos and facilitating team collaboration
Experience supporting organizational change initiatives and process transformation projects

Nice To Haves

Lean Six Sigma Black Belt, Certified Business Process Professional (CBPP), or similar process improvement certifications
Previous experience with the customer, HHS, or other federal agencies undergoing organizational transformation
Experience with process automation platforms, workflow tools, and enterprise software configuration
Knowledge of ITIL service management frameworks and ServiceNow platform administration
Proficiency in data analysis tools for process performance measurement and reporting
Experience developing training materials and conducting process training sessions
Understanding of Agile frameworks and their application to process improvement
Master's degree in Business Administration, Industrial Engineering, Information Systems, or related field
Experience supporting federal agencies during reorganization, consolidation, or efficiency initiatives

Responsibilities

Conduct comprehensive analysis of the ACF Tech's current business processes across all divisions and functional areas
Document existing workflows, identify inefficiencies, bottlenecks, and improvement opportunities
Map current state and design future state processes using industry-standard methodologies (BPMN, value stream mapping)
Ensure the ACF Tech documentation is well-written, error-free, and tailored to intended audiences (public, technical stakeholders, the customer program offices)
Develop and maintain standard operating procedures (SOPs) that provide explicit knowledge rather than relying on implicit knowledge
Create process documentation that serves as tools to maintain order, deliver consistency, and work with integrity
Lead quarterly initiatives to substantially improve 3+ key the ACF Tech processes through enhanced workflows and appropriate automation
Analyze and recommend practical ways the ACF Tech team can improve effectiveness and efficiency across organizational operations
Identify opportunities for process automation using available enterprise tools and technologies
Design streamlined processes that eliminate unnecessary steps while maintaining compliance and audit requirements
Implement process improvements that enhance overall operational performance and customer satisfaction
Improve collaboration across the ACF Tech teams and divisions through live coordination mechanisms (daily scrums, cross-functional meetings)
Facilitate asynchronous communication improvements and knowledge sharing practices
Support the development of a culture of explicit knowledge transfer and transparency in work
Ensure 100% of the ACF Tech's recurring meetings are effectively managed and productive use of time
Document action-oriented outcomes, clear next steps, assignments, and decisions post-meeting
Develop meeting governance standards with published agendas shared in advance
Identify opportunities where enterprise tools can address office needs and improve business operations
Support 10+ new business operations annually that are substantially improved through usage of the customer enterprise tools
Coordinate with Customer Engagement Team, Agile Team, and Device Management Team to streamline service request processes
Analyze current fragmented support environment across multiple channels (Zendesk, ServiceNow, emails, phone, chat, Smartsheet)
Design unified, one-stop service management solutions to improve coordination and provide consistent support
Support the ACF Tech in instilling a culture of explicit knowledge transfer and organizational transparency
Develop change management strategies for process improvements and new workflow implementations
Create training materials and conduct sessions on new processes and procedures
Support organizational transformation during periods of significant change (staffing reductions, consolidations)
Facilitate adoption of new processes across diverse stakeholder groups
Ensure all process improvements maintain compliance with federal standards (FISMA, FedRAMP, NIST, DOGE requirements)
Support governance frameworks that drive technology delivery without impeding progress
Align process improvements with Executive Order 14158 requirements for government efficiency and productivity
Maintain processes that support federal legal responsibilities while enhancing mission success
Develop and implement metrics to measure process improvement effectiveness and efficiency gains
Track performance indicators for process optimization initiatives
Provide regular reporting on process improvement outcomes and ROI
Support data-driven decision making through process analytics and performance measurement