Executive Support Engineer

Meta•Menlo Park, CA

About The Position

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Requirements

Bachelor's degree (or foreign equivalent) in Computer Science, Computer Software, Engineering, Information Technology, Applied Sciences, Mathematics, Analytics, Physics or a related field and 4 years of experience in the job offered or in a computer-related occupation
Experience must include 4 years in the following
Troubleshooting Windows & Mac OS, Apple iOS or Android
Active Directory, Microsoft Exchange (EMC), Outlook Web Access, or Office 365
Client-side troubleshooting of network services, such as DNS, DHCP, or certificate-based authentication
Common coding languages, such as Powershell
Troubleshooting Audio/Video conferencing software & hardware
Documentation skills to create knowledge base articles for both internal and external users
Managing complex and crisis issues effectively, while collaborating with other technical/engineering teams
Technical knowledge of gsuite, adobe, vpn tools, internal tools, identity management software, MDM solutions, printer management, and mobile telco solutions/plans
Managing small to large event related tech coordination between cross functional stakeholders

Responsibilities

Provide exceptional technical and administrative support to all of Meta’s Executive population including the office of the CEO and COO.
Develop, deliver, and support the latest technology while maintaining a high level of reliability to ensure seamless operations for the executive team.
Maintain confidentiality and discretion in all Executive Support activities.
Create and execute detailed plans around executive-level projects and/or tasks.
Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues while maintaining a high level of reliability.
Work across the industry to improve or resolve bugs with third-party products used by Meta’s customers.
Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Proactively seek out projects to improve the support experience.
Work on projects related to tooling & automation for the benefit of Meta’s customers and the Enterprise Engineering organization.
Domestic and International Travel Required 15%.