Executive Steward

Choice Hotels International•Bloomington, MN

3d•$65,000 - $67,000•Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Requirements

Minimum one year management experience in full service stewarding operations
3 years of experience in hotel food and beverage
High school diploma required, bachelor’s degree in hospitality preferred
Excellent oral and written communication skills
Collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Ability to multitask and work well under pressure
Basic computer skills in MS Office, reservation systems, and point of sales systems
Able to work a flexible schedule, including weekends and holidays
Long hours are sometimes required, ability to work flexible schedule
Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl
Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds
Good manual dexterity for the use of common office equipment

Responsibilities

Assists in the development and implementation of business strategies for the hotel which are aligned with the Choice Hotels overall mission, vision, values, and strategies
Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.
Assists executive committee in establishing stewarding budget
Maintains controls to guard against theft and waste
Ensures smooth operation of kitchen department
Directs cleaning of floors and work surfaces daily
Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost
Trains staff on use of dishwashing and other cleaning equipment and processes
Ensures trash is removed promptly
Maintains supplies and equipment for cafeteria and Food and Beverage Department
Maintains levels of stewarding stock, makes requisitions and obtains approval as needed
Assures proper distribution and storage of supplies
Monitors supply of clean dishware, glassware, pots and pans
Takes steps to ensure kitchen and restaurant have needed supplies
Checks cleaning equipment daily and reports any problems to maintenance department for repair
Researches new products and supplies and works with vendors to test and make recommendations to management
Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to all managers, supervisors and employees
Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Day 1: Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays
Employee Assistance Program
1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!