Executive Meetings Manager - The Hoxton, Williamsburg

Schulte Hospitality Group • New York, NY

16h • Onsite

About The Position

The Hoxton, Williamsburg is seeking an experienced Executive Meetings Manager to join its Sales team. This role is crucial for booking and managing meetings and events, encompassing everything from conducting site visits, preparing proposals, and handling contracts, to utilizing hotel operating systems. The manager will be responsible for achieving high conversion rates from inquiries to confirmed business and meticulously tracking results. Key responsibilities include direct communication with clients to manage logistics for various groups such as wedding blocks, entertainment groups, and corporate meetings. The role also involves preparing and distributing BEOs, Group Memos, and Reports, and collaborating closely with the hotel's operations team to ensure exceptional guest experiences. The Executive Meetings Manager will also oversee the 'Apartment' (the hotel's meetings & events concept), managing its inventory, organization, guest requests, event setup, and assisting with billing and group check-ins/outs. The position requires meeting monthly revenue targets, acting as the on-site contact for in-house groups, contributing to the annual strategic sales plan, building client relationships, and fostering a sales culture within the operations team. The Hoxton, Williamsburg is located on the site of the Rosenwach water tank factory and features 175 rooms, three restaurants, a rooftop, and lively public spaces.

Requirements

• You have at least two years of hotel sales experience or administrative experience supporting a team.
• You are scarily organized.
• A problem solver; you love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
• A giver; you like helping people. You get a kick out of getting people to those aha! Moments. You are patient, level headed, and cool under pressure. Helping someone makes you feel warm and all fuzzy inside.
• You love a good excel sheet, you can’t help but write everything down. You pay attention to the details. As far as you’re concerned anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
• You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
• You’re flexible with your schedule.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in person, in writing and on the phone.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked. You keep knocking on doors well after others give-up. You’re going to take ownership of the time you spend with us and truly make a difference.
• You’re looking for a place where you can be you; no clones in suits here
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to join a team that works hard, supports each other and has fun along the way

Responsibilities

• Help get those meetings booked in and across the line! Everything from site visits, proposals and contracting to working with the hotel operating systems.
• Ensure high conversion rates of inquiries to confirmed business while always tracking results.
• Be nice to people, respond to leads quickly, and negotiate fairly.
• Communicate with clients directly and manage logistics for wedding blocks, entertainment groups, corporate groups & meetings.
• Prepare and distribute of BEOs, Group Memos & Reports for your bookings.
• Work closely with the hotel’s operations team to help them prepare incredible stays and events that will blow our guests away.
• Assist with sales team hosted events.
• Be the first smile our visitors see when they rock up at the Apartment. You’ll help meet and greet all visitors and show them around.
• You’ll be the main contact for all guests of the Apartment, and help with all their requests.
• You’ll make sure the Pantry is stocked, events are set up as booked, and rooms are always kept tidy.
• You will manage Apartment inventory, organization, and report monthly.
• You’ll help with event billing and check in and out for groups & events.
• Check yourself (and others) with personal performance reports and quality control checks.
• Make sure our event spaces are always on point and fully loaded.
• Meet, greet, and entertain new and existing clients (think appointments, cold calls, etc.)
• Achieve monthly revenue targets and objectives
• Act as the on-site contact for in-house groups and meetings
• Work closely with the Director of Sales to produce an annual strategic sales plan for meetings business
• Meet and Greet in-house key clients and guests to build relationships for future business.
• Deliver unforgettable hospitality within all areas of the business and cultivate a sales culture within the operations team
• We’re in it together, so cross sell within our hotel and to our global family
• And of course, achieve set goals and help with the odds and ends that come up in our amazing world
• You’ll take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you’re working in a safe manner at all times
• Support the sales team as needed with administrative tasks.

Benefits

• PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values
• Excellent discounts across the global Hoxton family for you and your nearest and dearest (even if you decide to leave us!)
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work
• Regular team get togethers – we know how to have a good time!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees