Executive Meeting Manager

Crestview Management•Greensboro, NC

57d

About The Position

Columbia Sussex Management is currently seeking a dynamic Executive Meeting Manager (EMM) to complement our existing Sales & Catering team at the Greensboro Marriott Downtown. With a full property redesign completed in 2020, our hotel offers 285 hotel rooms, over 24,000 square feet of flexible meeting space, full-service restaurant, Marriott M-Club, and full fitness facility in the heart of Downtown Greensboro. Our new team member will have the drive for details, creating that guest experience, along with building / maintaining relationships. Candidates will be utilizing systems of Marriott CI-TY, Cvent, and Microsoft Office. Executive Meeting Manager Job Description: Marriott Greensboro Downtown Executive Meeting Manager is responsible for supporting all aspects of the catering department at the hotel. This includes assisting the catering and sales team with the day to day operations and ensuring that all events are executed to the highest standards.

Requirements

Previous administrative/catering experience required
Minimum of 2 years
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational and planning skills
Knowledge of food and beverage industry trends and best practices
Proficiency in Microsoft Office and catering software

Responsibilities

Compose/send letters, memos, thank you cards, daily/weekly/monthly catering reports, and other documents, as needed/requested
Create and maintain group parking, meal vouchers, event signage, and menus as requested
Prepare and distribute group resumes, BEO packet, Revised BEOs, and document changes in the change log to the BEO book. May also verify/edit documents as needed/requested.
Assist with event and group billing by sending finalized billing statements to the client
Communicate daily events and other customer communications to ensure proper guest service.
Coordinate events, as needed/requested.
Schedule meetings, as requested.
Operate standard office equipment. Google docs, Microsoft Office; Word, Excel, Power Point, Adobe
Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
Utilize available resources to provide excellent customer satisfaction.
Requires knowledge and adherence to hotel policies and procedures, including those of the Sales, Catering, and Accounting departments.
Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
Must be able to multitask and prioritize department needs and deadlines.
Creating groups given to them by the sales/catering teams in the Marriott systems
Establish and maintain accurate filing systems, opening/sorting mail.
Prepare amenity requests
Perform other duties as requested by the executive management team.
When requested, provide support to the Group Sales Coordinator, answer phone calls, gather and uncover client needs, and relay messages to the appropriate Executive Management personnel.