Executive IT Support

Medtronic • Los Angeles, CA

2d

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Provides proactive, high-touch, concierge-level technical assistance to C-suite senior leaders with a focus on seamless, personalized service, minimizing downtime, and anticipating needs beyond basic troubleshooting. This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care

Requirements

• 4+ years of experience with a with a high school diploma or equivalent

Nice To Haves

• Success hinges on exceptional technical skills, discretion, impeccable communication, and strong interpersonal abilities
• Strong customer service experience
• Exposure to C-level leaders
• R&D focus on new end user technology

Responsibilities

• Expert hardware/software support with Windows, Apple, Mobile Devices
• Determining audio and video requirements prior to events, such as Board meetings, Earnings Calls, and All Employee Meeting
• Transporting, setting up and connecting all equipment for live events
• Testing equipment to ensure everything is connect correctly and connectivity is confirmed with redundant connectivity
• Have experience troubleshooting hardware and software issues
• Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue
• Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple leaders at the same time
• Support and educate the broader team by sharing knowledge, experiences, and insights
• Handle sensitive data with discretion and sometimes assisting with personal equipment
• 30% travel, including some international travel
• Passport required

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values.
• We recognize their contributions.
• They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees