Executive IT Support Liaison

Thermo Fisher Scientific • Waltham, MA

63d • Onsite

About The Position

As an Executive IT Support Liaison, you are the primary contact for our Company Leadership Team. Your tasks encompass solving technical challenges, addressing security matters, and managing technology. Key Responsibilities Operational Excellence & Support Delivery Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolution Deploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devices Complete repeatable support processes through playbooks for reoccurring activities Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery Advise executive colleagues on technology standard processes, emerging tools, and recommended procedures Perform preventative maintenance in conjunction with Global IT standards Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity. Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolution Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations

Requirements

• Bachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success.
• Your dedication to your tasks is evident
• You possess a customer-centric approach
• You are innovative
• You provide “white-glove” treatment to colleagues
• You enjoy meeting people and establishing relationships with colleagues
• You demonstrate a sharp understanding of time constraints, while also showcasing the ability to stay calm under pressure.
• You are punctual!
• You are enthusiastic about learning new technologies and processes
• You can work with minimum supervision and be self-motivated
• You are agile at finding the right solution in any situation
• Maintain adaptability
• Using and supporting Mac OS, Windows 11, Office 365 Products, iOS devices & Android devices
• Experience in ServiceNow
• Accessing/Analyzing Data in PowerBI
• Mac Hardware/OS, PC Hardware/OS
• Video Conferencing hardware
• Townhall/Event Production
• Dell/Mac
• iPhone/iPad

Responsibilities

• Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolution
• Deploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devices
• Complete repeatable support processes through playbooks for reoccurring activities
• Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery
• Advise executive colleagues on technology standard processes, emerging tools, and recommended procedures
• Perform preventative maintenance in conjunction with Global IT standards
• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity.
• Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolution
• Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees