Executive Housekeeper

Hilton Grand Vacations • Banner Elk, NC

21h

About The Position

Here’s why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

• Minimum 3 years of housekeeping supervisory experience in a hotel, resort, or vacation ownership environment.
• High School diploma or equivalent
• Comprehensive understanding of housekeeping operations, cleaning techniques, and safety standards.
• Knowledge of inventory control, budgeting, and cost management.
• Strong leadership and team-building abilities.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office and property management systems
• Ability to communicate effectively with team members and guests
• Fluent English (Written & Verbal)
• Ability to work flexible schedules, including weekends and holidays.
• Ability to lift up to 25 lbs and stand/walk for extended periods, along with climbing stairs, crouching, bending, stooping, reaching, grasping, pushing and pulling.

Responsibilities

• Lead all aspects of daily housekeeping operations, including room inspections, public areas, and back of house cleanliness.
• Ensures compliance with brand standards and quality assurance guidelines.
• Maintain inventory of cleaning supplies, lines, and equipment: orders as necessary to avoid shortages and assist in managing departmental budget, controlling expenses, and reducing waste.
• Respond promptly and professionally to guest requests, concerns, and complaints.
• Collaborate with Front Office and Maintenance teams to resolve issues and ensure seamless guest experiences.
• Supervise, train, and empower housekeeping team members to achieve department goals and develop and manage staff schedules to meet operational needs.
• Conduct regular team meetings and provide coaching and performance feedback.
• Ensure adherence to health, safety, and sanitation standards.
• Embody Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Complete all required company training and compliance courses.
• Perform other related tasks as assigned to support the success of the property and company objectives.

Benefits

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED