Executive Housekeeper

Stonebridge Hospitality Management • Ocean City, MD

1d

About The Position

The Executive Housekeeper is responsible for managing all aspects of the housekeeping department, ensuring high levels of cleanliness, guest satisfaction, and operational efficiency throughout the hotel. This role oversees staffing, scheduling, training, and inventory management, while also collaborating with the General Manager to maintain service standards, control costs, and implement departmental programs.

Requirements

• 5+ years of experience in a supervisory role within housekeeping, preferably in a hotel environment.
• Proven experience managing housekeeping operations, including staff supervision, budgeting, and inventory management.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to develop and manage budgets and control costs effectively.
• Exceptional problem-solving skills and the ability to handle guest complaints professionally.
• Time management and organizational skills to handle multiple tasks and priorities.

Nice To Haves

• Bachelor’s degree in Hospitality Management or a related field is preferred but not required.

Responsibilities

• Manage daily operations of the housekeeping and laundry departments.
• Recruit, train, supervise, and evaluate housekeeping staff.
• Plan and organize cleaning schedules for guest rooms, public areas, and back-of-house spaces.
• Develop staff schedules within budgeted labor guidelines to maximize productivity.
• Conduct regular inspections to ensure cleanliness standards are met.
• Monitor and manage housekeeping supplies and inventory, placing orders as needed.
• Collaborate with the maintenance department for timely repairs and upkeep.
• Monitor guest service scores and address cleanliness or service issues promptly.
• Oversee departmental budget planning and control costs.
• Coordinate with the front desk on room status updates and clean room availability.
• Ensure compliance with health, safety, and environmental regulations.
• Implement deep cleaning and preventive maintenance programs.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees