Executive Housekeeper

Courtyard Banner Elk • Sugar Mountain, NC

1d

About The Position

Raines Co. - Your Future is Now! The Executive Housekeeper has a keen eye for detail and an unwavering desire for ensuring the cleanliness of a hotel. Your passion for service excellence drives your enthusiasm for the housekeeping department every day. You will supervise and direct all of the activities of the housekeeping department (including laundry) in such a manner as to ensure the highest standards of cleanliness and appearance in the public areas and guestrooms. You realize the importance of taking care of your team members serving in this important department. Making sure that proving the guests with a clean and welcoming home away from home is your team's priority. The Housekeeping department is the "Heart" of the hotel. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Position Summary: The Executive Housekeeper is responsible for the overall cleanliness of the entire hotel.

Requirements

• Minimum five years of progressive experience in hotels or related fields
• Prior Executive Housekeeper experience
• Experience leading teams in all areas of housekeeping
• Experience with brand standards
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent

Responsibilities

• Directs the Housekeeping staff, by coaching, counseling, providing guidance and correcting work, while motivating team to improve and maintain positive morale
• Establishes standards and procedures for work of housekeeping staff.
• Plans work schedules and daily assignments to ensure adequate service, according to labor standards and occupancy
• Establish & maintaining finances of department, to include cost per occupied room under budget guidelines; budget development and monitoring; maintain productivity and labor cost.
• Prepare reports as necessary
• Inspects and evaluates physical condition of establishment (room quality, cleanliness, facilities) to include VIP rooms, ensuring service standards are met
• Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space; follow up on Work Orders submitted to Engineering department.
• Enforces standard procedures for the acceptance, security and return of guest lost and found items
• Use company-wide tools, systems and applications without exception
• Establishes and maintains adequate supplies for efficient operation of department; conducts inventories of linen, supplies and equipment on a monthly basis, ordering and receiving supplies so as to maintain adequate inventory levels
• Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with property’s HazMat program
• Evaluates condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

Benefits

• comprehensive Medical/Dental/Vision benefits
• 401K
• a generous PTO program
• the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED