Executive Housekeeper

HRI Hospitality•Nashville, TN

31d

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! JOB DESCRIPTION Job Title: Executive Housekeeper Departments: Housekeeping Supervision Exercised: Housekeeping Department Supervision Received: General Manager MINIMUM REQUIREMENTS Education High school diploma or equivalent required. Associate or bachelor’s degree in Hospitality Management or related field preferred. Experience Minimum 3–5 years of housekeeping experience in a hotel or resort environment. Minimum 2 years in a supervisory or management role required. Experience with property management or housekeeping systems (OnQ, Opera, HotSOS, or similar) preferred. Skills & Knowledge Strong leadership and team development skills. Excellent communication and interpersonal abilities. Exceptional organizational and time management skills. Knowledge of cleaning procedures, chemical handling, and OSHA safety standards. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to analyze productivity, manage labor costs, and control inventory levels. Flexibility to work varying schedules, including weekends and holidays. Job Duties & Responsibilities Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards. Manage hiring, training, scheduling, and performance evaluations for housekeeping staff. Conduct regular room and public area inspections for quality assurance. Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control. Monitor departmental labor, productivity, and budget adherence. Collaborate with Front Office and Maintenance to ensure efficient room readiness. Respond promptly to guest concerns and service requests and resolve issues professionally. Ensure compliance with company policies, brand standards, and safety regulations. Implement and maintain housekeeping procedures, checklists, and operational standards. Participate in management meetings and provide operational reporting as required. Perform additional duties as assigned by management. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.

Requirements

High school diploma or equivalent required.
Minimum 3–5 years of housekeeping experience in a hotel or resort environment.
Minimum 2 years in a supervisory or management role required.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities.
Exceptional organizational and time management skills.
Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to analyze productivity, manage labor costs, and control inventory levels.
Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

Associate or bachelor’s degree in Hospitality Management or related field preferred.
Experience with property management or housekeeping systems (OnQ, Opera, HotSOS, or similar) preferred.

Responsibilities

Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
Conduct regular room and public area inspections for quality assurance.
Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
Monitor departmental labor, productivity, and budget adherence.
Collaborate with Front Office and Maintenance to ensure efficient room readiness.
Respond promptly to guest concerns and service requests and resolve issues professionally.
Ensure compliance with company policies, brand standards, and safety regulations.
Implement and maintain housekeeping procedures, checklists, and operational standards.
Participate in management meetings and provide operational reporting as required.
Perform additional duties as assigned by management.