Executive Housekeeper

ALM Franklin LLC•Franklin, TN

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Executive Housekeeper will supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors. They are responsible for managing and directing the day-to-day operations of all housekeeping and laundry functions. The Executive Housekeeper participates in, and enforces, quality assurance for the Housekeeping Department.

Requirements

High School diploma, GED, or equivalent preferred
2+ years’ experience in housekeeping OR 2-year degree in Hospitality Management from an accredited university
Supervisory experience in hospitality and hotels
Detail oriented
Ability and experience leading and training a team

Responsibilities

Have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff
Obtain a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments for staff
Assign team members their duties and inspect their work for quality assurance
Prepare and distribute the room assignment sheet and floor keys
Maintain clear and efficient communication and coordination with the front office and other departments of the hotel
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleanings as needed
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators
Schedule periodic major cleaning projects including carpet shampooing, walls and baseboards, and elevator doors and tracks
Schedule cleaning of all meeting rooms after a completed function
Complete the inventory for cleaning supplies and linen
Investigate concerns regarding housekeeping service and equipment and take corrective action.
Lead the housekeeping team in training, coaching, counseling, and enforce the hotels standard operating procedures
Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
Advise desk clerk of rooms ready for occupancy
Reward employees who use their empowerment to meet or exceed guest expectations
Print all housekeeping related reports and traces from the Property Management System
Assist in controlling expenses by the housekeeping department
Confirm all housekeeping staff members have arrived or find substitutes for absent employees