Executive Housekeeper

Hilton Grand Vacations•Destin, FL

About The Position

As Executive Housekeeper, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards. Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Complete tasks of all housekeeping department positions as required and needed. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service. Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards. Ensures carpet and floor maintenance program is in compliance with standards. Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured. Hires, supervises, counsels, and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations. Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets, and schedules. Conducts departmental meetings. Lead, direct, supervise, motivate, inspire and hold accountable all team members to reach goals and objectives of the department, HGV and themselves. Adhere to all departmental policies, procedures, safety standards including OSHA and blood-borne pathogen and grooming standards Proper use of all cleaners, chemicals and equipment. Multi-task responsibilities and prioritize duties to meet deadlines and demands. Adjust to schedule changes and shift coverage on short notice, in order to meet business demands. Ability to manage Department Financials, Checkbooks, Inventory, Forecasting, and Budgeting. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned, including those normally assigned to a different department.

Requirements

3-5 years related experience
2+ Years supervisory experience
Good understanding and use of computers and programs (MS Office, Teams, and OneDrive, others)
Credentials in health and safety training (OSHA, Blood Borne Pathogen, etc.)

Nice To Haves

Familiar with TSW and AS400
Experience with ADP Workforce Manager for staff scheduling

Responsibilities

Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
Complete tasks of all housekeeping department positions as required and needed.
Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
Ensures that an accurate inventory of linens and supplies is maintained.
Ensures that all laundry operations are within productivity standards.
Ensures carpet and floor maintenance program is in compliance with standards.
Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured.
Hires, supervises, counsels, and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action.
Ensures all departmental staff is working safely and in accordance with OSHA regulations.
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets, and schedules.
Conducts departmental meetings.
Lead, direct, supervise, motivate, inspire and hold accountable all team members to reach goals and objectives of the department, HGV and themselves.
Adhere to all departmental policies, procedures, safety standards including OSHA and blood-borne pathogen and grooming standards
Proper use of all cleaners, chemicals and equipment.
Multi-task responsibilities and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and shift coverage on short notice, in order to meet business demands.
Ability to manage Department Financials, Checkbooks, Inventory, Forecasting, and Budgeting.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned, including those normally assigned to a different department.