Executive Housekeeper

CAPTION BY HYATT CHATTANOOGA•Chattanooga, TN

12h•Onsite

About The Position

Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. One year of experience supervising at least 3 associates Three years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilities High school diploma or equivalent SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel. Must be able to see and hear Must be able to communicate with other associates and/or guests. Ability to understand and follow oral and written instructions.

Requirements

Knowledge: Supervising and managing staff techniques.
Thorough knowledge of materials, supplies and equipment used in the housekeeping department.
Entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.
Safety and security measures. Report or correct any hazardous conditions observed immediately.
Skills: Follow and manage using LBA procedures and policies.
Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
Basic computer skills/experience: pull reports break out house, check house inventory.
Management skills: interview, train, coach, motivate, counsel, discipline and termination process.
Payroll: ability to input payroll, store timecards, and maintain weekly reports.
Follow and manage using LBA procedures and policies.
Abilities: Be able to multi task, remain service centric.
Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
Assist guest with issues, being professional and maintaining hospitable caring attitude.
Establish and maintain effective working relationships with associates and department heads.
Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
Must be able to exercise discretion to maintain guest privacy.
One year of experience supervising at least 3 associates
Three years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
High school diploma or equivalent

Responsibilities

Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets for these meetings.
Train new housekeeping associates, provide ongoing coaching and written documentation of disciplinary actions.
Assist with interviewing and hiring for housekeeping and laundry departments.
Inspect all areas of the hotel: rooms, public space, back of the house, grounds to ensure sanitation, brand standards and all health and safety requirements are met.
Maintain the necessary items to effectively operate the housekeeping and laundry departments. This includes but not limited to guest loaned items i.e. – roll aways, cribs, microwaves, refrigerators, etc. This is done through monthly inventories, proper ordering, receiving and maintaining supplies. All invoices will be logged and processed for payment. This will include coding, filing and inputting.
Ensure all equipment is in proper working order – vacuums, laundry equipment, carts, ect.
Ensure safety and security of guests/associates by overseeing room key controls
Present training resources, including brand and vendor training, to all housekeeping staff for continuous education
Schedule and work within the designated labor model.
Ensure all staff are following existing policies to maintain guest privacy; implement new policies, as needed.
Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition.
Other duties as assigned, that the associate is capable of performing.