Executive Housekeeper

TRU•Prattville, AL

10d

About The Position

Are you friendly and enjoy “rolling out the red carpet” to guests ? Do you enjoy creating stellar guest experiences ? Are you a team player that is energetic, friendly, and professional ? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service ? The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs . The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests . The Executive Housekeeper is the perfect example of exemplary performance for team members to follow .

Requirements

High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)
Excellent customer service skills
Ability to follow directions and delegate in a fast-paced environment
Must be fl exible to work varied schedules
Excellent written and oral communicatio n skills
Ability to listen attentively
Must have the p hysical ability to walk, bend, and stand for long time periods
Must be able to lift up to 4 0 lbs.
Must adhere to grooming and appearance standards in alignment with uniform

Nice To Haves

Bilingual communication skills (preferred)
Computer knowledge and/or experience (preferred)
Previous experience in the hospital ity industry (preferred)
Previous experience as an Executive Housekeeper (preferred)
Additional training (as )

Responsibilities

Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests
plan work schedules and room assignments for team members
participate in the recruiting and selection process of newly hired team members
responsible for performance planning and evaluation of newly hired team members
monitors team members performance to provide performance appraisals
maintain personnel records to ensure accuracy Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services
ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department
ensure team members are familiar with company policies
responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget
responsible for cleaning supply orders, linen par stockings, and chemicals
maintain inventory of supplies and ensure team members follow inventory/cost control procedures
implement and understand the hotel’s key control system Responsible for tracking lost and found goods and ensure team members are aware of the procedure
processing guest complaints, taking proper care/maintenance of equipment
conduct meeting s with team members as needed
ensure uniforms of team members are presentable and meets the company expectations Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved
assist with emergency and security procedures if and when needed
promote good safety practices within the hotel establishment of team members and guest
understanding of applicable laws which apply to housekeeping supplies an chemicals
monitor preventive maintenance program to protect physical assets of the hotel establishment
Perform other tasks as necessary or to meet or exceed guest satisfaction