Executive Host - Casino

Seminole Gaming • Immokalee, FL

16d • Onsite

About The Position

Overview SEMINOLE CASINO HOTEL IMMOKALEE Hiring smiling faces and happy personalities ! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops! All employees eat free on shift in our dining room! Weekly pay, bonus eligibility, and the best benefit package in SWFL! Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year ! Seminole Hard Rock has been selected by Deloitte Private and The Wall Street Journal as a 2025 U.S. Best Managed Company Gold Standard Winner . The program honors and recognizes outstanding private companies around the globe and the achievements of their management teams on an annual basis. In 2021, Seminole Hard Rock became the first privately-owned gaming company to earn the designation of a U.S. Best Managed Company. Gold Standard winners are reserved for those who have won the distinction for four or more consecutive years . We believe in making “More in Paradise ” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world , Get In and Get Moving ! OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Requirements

• The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently.
• Must be able to continuously maneuver around the office and property, often standing for long hours.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis
• Skill in developing, leading and maintaining guest relations.
• Ability to establish and maintain an effective working relationship with management and peers.
• Pleasant personality, team oriented and enjoys working with and assisting people.
• Ability to maintain confidentiality of sensitive information.
• Ability to understand questions and instructions from management.
• Ability to read, analyze and interpret documents.
• Ability to respond to common inquiries from other internal guests at all levels, guests, regulatory agencies, or members of the business community.
• Intermediate skills in Microsoft Word, Excel, Outlook and CMP
• Excellent communication and organizational skills.
• Ability to do basic math.
• Ability to apply reasoning to variety of situations.
• Ability to write effective letters and emails.
• Ability to effectively perform job responsibilities with little or no supervision.
• Ability to effectively communicate in one-on-one, small group, and large group settings.
• Must be able to master the property's player tracking and reservation systems.
• One to three years in guest-service/relations, with experience in the casino industry preferred.
• Bachelor's degree and/or 2 to 3 years related experience and/or training, or an equivalent combination of education and experience.
• As Required

Nice To Haves

• Ability to speak a second language preferred.

Responsibilities

• Insuring an excellent guest experience for players while on site
• Developing relationships with VIP casino patrons to ensure incremental visits
• Managing discriminatory comps based on player account value
• Meeting weekly outreach benchmark goals
• Increasing theoretical revenues to coded maintenance group
• The incumbent will maintain relationships and market targeted customers through personal contact in order to generate incremental revenue.
• The Casino Host will oversee, solicit and identify new gaming guests for the Player’s Club program.
• The incumbent will meet and greet players on the casino floor, at special events and promotions.
• The Casino Host will be responsible for the retention of existing guests and will assist in special services related to top tier players.

Benefits

• All employees eat free on shift in our dining room!
• Weekly pay, bonus eligibility, and the best benefit package in SWFL!
• Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year !

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees