Executive Director

Harbor Retirement Associates•Wilmington, DE

38d

About The Position

The Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership.

Requirements

Bachelor's Degree
Current s ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF)
Strong leadership skills with a minimum of two (2) years' experience in supervising and management
One to two years
Experience using Microsoft Office and Outlook software. Mid-level typing skills required
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
Knowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectively
Able to make independent decisions
Must possess a passion to work with and around senior citizens

Responsibilities

Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services
Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
Oversee facility management of the community
Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary
Contacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services
Ensures a high degree of customer satisfaction
Assist in the development of the residence's budget
Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures
Plans and develops operating budget within HRA guidelines
Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary
Is prepared for and attends monthly P&L teleconferences as scheduled
Trains community management in pertinent cost control techniques
Directs and monitors community inventory control systems
Responsible for managing all contracted services
Maintain a high level of occupancy
Oversees the recruitment, selection, retention and termination of all community associates
Ensures adequate and effective orientation and training of community job-specific duties
Supervises and evaluates all community managers by providing ongoing coaching and timely feedback
Ensures that all associates meet or exceed HRA's standards of appearance, sanitation and health standards
Establishes positive associate relations programs, recognition programs and practices
Oversees and manages the community compensation, recommending wage increases and adjustments when necessary
Ensures that all staff maintains and protects the confidentiality of resident information at all times
Provides an "open door" to associates and address any concerns and grievances within a timely manner and in accordance to company standards
Ensures the appropriate handling of on-the-job injuries as reported by associates
Provides leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community, family members, and visitors and develop positive relations with all customers
Encourages teamwork and promotes company philosophy
Participates Life Enrichment activities when able
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents