Executive Director, Student Financial Services

Texas A&M - Corpus Christi•Corpus Christi, TX

3d•$115,000•Hybrid

About The Position

The Executive Director of Student Financial Services is a key leadership position responsible for overseeing the implementation and management of comprehensive financial aid programs at Texas A&M-Corpus Christi, a public R2 research university. This role includes strategic planning, ensuring regulatory compliance, optimizing financial aid resources, and enhancing student access, affordability, and success. The Executive Director works collaboratively with university leadership, enrollment management, and student support services to foster a student-centered approach to financial aid that aligns with institutional goals and priorities. The Executive Director of Student Financial Services oversees the Financial Aid, Scholarship, and Veteran’s Affairs Office.

Requirements

Bachelor’s degree
Ten (10) years in financial aid, enrollment management or similar field to include supervisory experience
Additional experience may be used as a substitute for the minimum requirement: Master’s degree and eight (8) years in financial aid, enrollment management or similar field to include supervisory experience
Doctoral degree and six (6) years in financial aid, enrollment management or similar field to include supervisory experience
Advanced skills in Microsoft suite, and typical modern computer programs
Excellent organizational skills
Strong customer service skills.

Nice To Haves

Master’s Degree in Education, Business, or a related field.
Five (5) years of experience as a director of financial aid at a college or university.
Bilingual or multilingual abilities.
Familiarity with Banner Student Information System or Customer Relationship Management software.

Responsibilities

Lead the Unit of Student Financial Services to support the university’s enrollment, retention, and graduation goals.
Design and implement financial aid programs that align with institutional mission and enrollment strategies, optimizing student access, affordability, and success.
Lead and support the Departments of Veteran’s Affairs, Financial Aid, and Scholarships.
Fiscal management including budget projections, generating reports, balancing multiple budgets, reviewing expenditures, recognizing inconsistencies, and initiating budget transfers.
Responsible for allocation of the financial aid budget to maximize impact, incorporating federal, state, and institutional resources to support student needs.
Develop and monitor the Financial Aid Office budget including personnel needs and departmental operating expenses.
Oversite of departmental budgets in partnership with the Directors of Veteran’s Affairs, and Scholarships.
Evaluate and upgrade use of all relevant technology programs to the reporting offices to align with industry standards.
Ensure all unit staff are trained in and utilizing relevant technology programs.
Collaborate with university leadership, Enrollment Management division leadership, Admissions, Registrar, and other departments to align financial aid programs with institutional priorities and enhance cross-functional support for student success.
Interpret, inform and advise University administration about changes in financial aid so that the impact on budget, services, University resources and enrollment is identified.
Ensure comprehensive compliance with all federal, state, and institutional financial aid regulations and policies, serving as the primary compliance officer in the department and updating procedures as needed.
Oversee audits, reporting, and assessments to verify accuracy and ensure integrity in all financial aid operations.
Prepare all federal, state & institutional financial aid reports.
Monitor federal work-study expenditures, students’ satisfactory academic progress, federal and state grant expenditures, etc.
Lead data collection, analysis, and reporting to guide financial aid decisions and improve program effectiveness.
Utilize predictive modeling and data insights to optimize aid packaging, evaluate program impact, and support retention and completion goals.
Provide administrative review of athletic grant-in-aid programs and NCAA requirements and reports as needed.
Recruit, train, and supervise financial aid, veteran’s affairs, and scholarship staff, setting performance goals, conducting evaluations, provide cross training, mentoring professional growth, and holding staff accountable for accurate and exemplary customer service
Foster a collaborative office culture that emphasizes outstanding student-centered service excellence, accessibility, and responsiveness.
Ensure staff are well-informed on current regulations, best practices, and customer service strategies to deliver high-quality, personalized support to students and families.
Oversee outreach efforts to increase awareness and understanding of student financial services options among prospective and current students.
Collaborate with departments such as Academic Advising, Bursar, and Institutional Research to streamline processes and improve service delivery.
Cultivate relationships with external stakeholders, including government agencies to identify and leverage additional funding sources for students.
Engage with faculty, staff, and university leadership to address evolving financial needs and contribute to the university’s strategic goals.

Benefits

Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
DUAL CAREER PARTNER PROGRAM
ON-CAMPUS WELLNESS OPPORTUNITIES
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits: Public Loan Forgiveness
Book scholarships
100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Retirement : Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
Time Off : 8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.