Student Services Director

Turbo RPO•Gilbert, AZ

About The Position

The Director of Student Success serves as a strategic leader focused on the development, implementation, and evaluation of retention and persistence strategies that result in increased student success and completion. The role provides leadership for early alert systems and retention efforts within Student Affairs, and directs a team of professional staff focused on implementing and assessing proactive strategies to address various barriers (e.g. academic, basic needs, behavioral, etc.) to student success, especially atrisk students. This position works closely with Student Affairs leaders, and collaborates with faculty, and the college community to foster a culture of holistic support for our students.

Requirements

Master’s Degree from a regionally accredited institution in education, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience.
OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Nice To Haves

Master’s degree
Experience providing leadership to departments, programs, and/or retention strategies within Student Affairs.
Demonstrated experience collaborating with faculty and other Student Affairs departments on collegewide initiatives.
Demonstrated experience designing and/or executing retention strategies that support student populations at different stages of the student lifecycle.
Demonstrated experience using technology tools that support early alert and student retention (student basic needs, behavioral support, and academic success).

Responsibilities

Leads, designs, and assesses a comprehensive retention and outreach program, including strategy, goals, objectives, and learning outcomes targeting specific student populations (including at-risk students) across their experience. Leads continuous evaluation to inform program enhancements. Creates and delivers ongoing professional development and training sessions for college personnel involved in retention-related efforts.
Provides leadership and guidance within Student Affairs for early alert systems (e.g. CAREs, Dropout Detective, etc.). Partners with student affairs departments, faculty, academic units, the district office, and external community organizations to implement appropriate wrap-around support.
Manages staff and daily functions within the Student Success department; Oversees budget management and tracking; Compiles and presents reports analyzing program outcomes and performance data; Represents the department on college and district-level committees.
Supports the administration of student access and success policies, assists with compliance and reporting requirements, and adjudicates student conduct. Provides guidance on student concerns and complaints in alignment with district, state, and federal regulations.
Other duties as assigned.

Benefits

Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)