Executive Director- Student Financial Services

Excelsior•Albany, NY

1d•$110,000 - $122,000

About The Position

The Executive Director of Student Financial Services serves as a senior leader within the Enrollment Management and Marketing division, providing strategic oversight and operational leadership across Financial Aid, Bursar Services, and Military and Veterans Benefits. This role is central to advancing institutional goals through cross-functional collaboration, data-informed decision-making, and student-centered service. The Executive Director ensures compliance with federal, state, and institutional regulations related to student aid, scholarships, loans, and military benefits. They lead key audits - including the annual FSA Single Audit - and serve as the primary liaison with external auditors and the U.S. Department of Education. A strong commitment to financial aid integrity and fraud prevention is essential, with responsibility for implementing safeguards, monitoring risk indicators, and ensuring ethical stewardship of all aid programs. This position requires deep expertise in Federal Student Aid (FSA) program administration, including student counseling, need analysis, satisfactory academic progress, aid packaging, loan origination and disbursement, and fiscal reconciliation. The Executive Director drives process improvement, regulatory compliance, and initiatives that support student success, retention, and satisfaction. Collaboration is essential. The Executive Director works closely with colleagues across Enrollment Management - including Admissions, Registrar, Advising, and Marketing - as well as academic departments and student support services to improve registration outcomes, support enrollment growth, and elevate student experience. This role also champions a culture of belonging, ensuring that financial services are inclusive, equitable, and responsive to the needs of the student population.

Requirements

Bachelor’s degree and a minimum of six years of progressively responsible experience, including leadership roles within financial aid, student financial services, or enrollment management at an accredited institution
Strong collaborative leadership and management skills
Proficiency in CRM systems (e.g., Salesforce), Student Information Systems, and Microsoft Office Suite