Executive Director of Digital Platforms

Public School of North Carolina•Charlotte, NC

40d•Onsite

About The Position

The executive director of digital platforms, under minimal supervision, performs senior-level work with extensive decision-making discretion applying advanced subject matter knowledge and oversight of the district's digital platforms and technology services. This position supports communication, collaboration, operations, and vendor partnerships to ensure enterprise-level digital solutions are effectively integrated into both instructional and operational environments. Employee performs advanced and supervisory work to carry out the Board of Education policies and procedures under the direction of the Chief Technology Officer.

Requirements

Comprehensive knowledge and understanding of the principles, practices, and procedures of public-school system policies and technology programs
Comprehensive knowledge of hardware and software systems, including those used to develop and maintain internet and intranet websites, with specific expertise in enterprise platforms such ServiceNow (ITSM), learning management systems (LMS), and ITIL-based service management practices
Thorough knowledge of industry-standard project management frameworks (e.g., Agile, Scrum, Waterfall) and tools (e.g., Microsoft Project, Jira, Trello) to lead large-scale, cross-functional technology initiatives from inception to completion
Thorough knowledge of federal accessibility standards, including ADA and Section 508 compliance, and the ability to apply accessibility best practices across digital platforms and services
Thorough knowledge of technology vendor management processes, including digital acquisition, evaluation, and contract oversight
Thorough knowledge of technical manuals, guides, and documentation to assist with work processes and standardization
Skilled in identifying, assessing, and managing risks associated with technology projects, including the ability to develop and execute risk mitigation strategies
Skilled in HTML, scripting, graphics editing, database design, and user interface (UI) design; as well as understanding web capabilities, limitations, service requirements, and associated costs
Skilled in integrating and optimizing enterprise technology platforms (e.g., CMS, intranet, LMS, ServiceNow, ticketing/help desk systems) to support district-wide operational and educational needs
Skilled in software and hardware solutions supporting district-wide operations, including internet/intranet management, LMS platforms, service management platforms, and digital communication systems
Skilled in technology integration, including the ability to align instructional and operational technologies with district strategic goals
Ability to maintain professional and emotional control under stress
Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
Ability to learn and use specialized tools, equipment, or software related to business needs
Ability to develop and monitor a budget, ensuring fiscal responsibility in technology operations and acquisitions
Ability to direct, supervise, and evaluate the work of others
Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
Ability to reason, make judgments, and maintain effective working relationships across diverse stakeholder groups
Ability to employ positive communication skills in all settings/mediums
Ability to problem-solve utilizing sound judgment and executive-level decision-making
Ability to maintain confidentiality regarding school system business
Ability to develop related charts, graphs, reports, and records
Ability to take initiative, work independently, and exercise sound judgement
Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs, services, and platforms
Ability to model and facilitate safe, healthy, legal, and ethical uses of digital information and technologies
Demonstrated ability to develop detailed project plans, risk assessments, and associated risk mitigation actions
Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment
Bachelor's degree required
Possess and maintain a valid driver's license or ability to provide own transportation
Travel to school district buildings and professional meetings

Nice To Haves

Minimum of five (5) years' experience in program/project management preferred
Experience leading software implementations in public education preferred
Experience designing/developing web sites and third-party integration preferred
Equivalent combination of education and experience

Responsibilities

Adhere to all state, federal, and local laws, policies, and procedures
Lead, manage, supervise, and evaluate assigned programs/staff in the district
Investigate, analyze, and formulate methods for handling special projects/reports
Oversee district-wide technology projects, ensuring alignment with strategic goals, on-time delivery, budget adherence, and quality assurance across platforms
Provide strategic oversight of the district's enterprise technology platforms, including the content management system, ticketing system, the district technology help desk, and other key applications supporting communication, collaboration, and operational effectiveness
Direct the vendor digital acquisition process, ensuring compliance, efficiency, and alignment with district technology standards and goals
Ensure district-wide compliance with ADA accessibility mandates for all digital platforms and services
Provide leadership and oversight of project management practices across Technology Services, including standard methodologies, prioritization, and reporting
Manage technical architecture of district websites, including scripting, database design, user interface design, and multimedia integration such as artwork, text, video, and animations
Oversee the planning, development, and execution of web development strategies, ensuring the district's internet and intranet infrastructure supports educational and operational objectives
Collaborate with Communications etc., to ensure district web content is accurate, timely, and aligned with the district's objectives
Collaborate to create web-appropriate content; integrate multimedia components and ensure consistency with district branding and graphic standards
Collect and interpret web analytics data, identifying opportunities to improve search engine optimization (SEO), user engagement, and web traffic
Develop and implement strategies to enhance the district's online presence and usability
Administer accounts and user permissions for web platforms
Ensure the maintenance and ownership of district internet domains while upholding compliance with state, federal, and local laws, software licenses, district policies, and ethical standards
Oversee/ensure adherence to security, privacy, and intellectual property laws
Participate in the development and administration of the department budget
Collaborate with cross-functional areas for resolution of tickets and issues
Oversee creation and sustainability of standard operational procedures, best practices, etc.
Facilitate/participate in professional development and attend other related meetings
Complete local, state, or federal surveys and reports accurately and promptly
Create an inclusive environment with positive communication/public relations
Perform related work as assigned or required