Head of Digital Banking & Customer Platforms

EverBank • Jacksonville, FL

12h

About The Position

The Head of Digital Banking & Customer Platforms leads strategy and execution of digital customer experiences including online/mobile banking, digital account opening, CRM, MarTech, contact center technology, and omni-channel journeys across retail, business, and commercial banking. Focuses on simplifying and modernizing acquisition and servicing experiences.

Requirements

• 10+ Years Required

Nice To Haves

• University (Degree) Preferred

Responsibilities

• Digital Banking Channels: Drives roadmap for online/mobile banking; expands self‑service; improves UX and engagement.
• Digital Account Opening: Leads onboarding for retail, business, and commercial; reduces friction; integrates identity verification, fraud tools, and funding flows.
• Omni‑Channel Journeys: Builds cohesive experiences across digital, CRM, MarTech, and contact center; partners with Marketing, CX, Operations, and Product.
• Contact Center Experience: Improves IVR, routing, chat, and agent tools; increases digital servicing and containment.
• MarTech Integration: Supports targeted engagement, personalization, and connected lifecycle journeys with Marketing.
• Vendor Collaboration: Partners with CRM, digital banking, onboarding, contact center, and MarTech vendors.
• Team Leadership: Leads teams across digital channels, onboarding, CRM, customer platforms, and MarTech integration.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive