Leader of Claims Digital Platforms

Chubb•Jersey City, NJ

About The Position

In this high-impact, high-visibility role, you will lead the planning, solution design, and end-to-end software development and testing for Chubb’s global digital claims platform. You will be at the forefront of driving strategic updates and overseeing the delivery of new and enhanced product features that are critical to our business. You will collaborate closely with architecture, data, engineering, and business teams, enabling effective decision-making and ensuring that all efforts align with business objectives, regulatory requirements, and industry best practices. Your proven ability to lead transformative and strategic technology initiatives, combined with your strong technical expertise and deep understanding of the insurance industry, will be essential. Your extensive experience working with process and engineering teams in an agile environment will position you to deliver impactful results and elevate the platform’s capabilities. In this role, you will: Own the platform vision and strategic direction, ensuring alignment with business objectives and delivering measurable value to stakeholders Develop and maintain the platform roadmap, balancing feature delivery, enhancements, and technical improvements to drive continuous innovation Guide development teams setting code standards and ensuring best practices are integrated in software engineering Plan and oversee project timelines, resource allocation and deliverables for platform enhancements and new features Manage integration with internal systems (e.g., policy, billing, CTM) and external partners (vendors, third-party data sources) Evaluate and implement emerging technologies (AI, automation, cloud, APIs) to improve claims processing efficiency Ensure platform meets all regulatory, data privacy and cybersecurity standards Lead successful delivery of enhancements and new product introductions in cooperation with all internal partners Lead troubleshooting and resolution of platform issues, ensuring minimal business disruption Partner with the business product owners, enterprise architects and other product team members to document and groom product features, user stories, and acceptance criteria in an agile development environment Work with technical experts to support and ensure that the technical design aligns with business needs, and ensure compliance with enterprise IT policies, best practices, standards and processes Manage day-to-day activities of global teams through effective communication within the team, externally with other teams, business customers and senior leaders

Requirements

10+ years of proven work experience design and implementation of Claims platform solutions
Strong background in software engineering, cloud platforms (AWS, Azure, GCP), APIs, microservices, and data management
Knowledge graphs and semantic technologies: Neo4j, Amazon Neptune, GraphDB, ontologies, semantic data modeling, graph query languages (Cypher, SPARQL, Gremlin)
AI/ML platforms: Azure OpenAI, AWS Bedrock, Google Vertex AI, Anthropic Claude API, and MLOps practices
Strong understanding of claims processes, regulatory requirements, and industry standards
Proven experience leading technical teams and managing cross-functional projects
Experience with JIRA, Service Now, Clarity and Azure DevOps
Bachelor’s and/or Master’s degree in a technical or related discipline required

Responsibilities

Own the platform vision and strategic direction, ensuring alignment with business objectives and delivering measurable value to stakeholders
Develop and maintain the platform roadmap, balancing feature delivery, enhancements, and technical improvements to drive continuous innovation
Guide development teams setting code standards and ensuring best practices are integrated in software engineering
Plan and oversee project timelines, resource allocation and deliverables for platform enhancements and new features
Manage integration with internal systems (e.g., policy, billing, CTM) and external partners (vendors, third-party data sources)
Evaluate and implement emerging technologies (AI, automation, cloud, APIs) to improve claims processing efficiency
Ensure platform meets all regulatory, data privacy and cybersecurity standards
Lead successful delivery of enhancements and new product introductions in cooperation with all internal partners
Lead troubleshooting and resolution of platform issues, ensuring minimal business disruption
Partner with the business product owners, enterprise architects and other product team members to document and groom product features, user stories, and acceptance criteria in an agile development environment
Work with technical experts to support and ensure that the technical design aligns with business needs, and ensure compliance with enterprise IT policies, best practices, standards and processes
Manage day-to-day activities of global teams through effective communication within the team, externally with other teams, business customers and senior leaders