Executive Director, Adobe Business Consultant

DEPT®

46d•Hybrid

About The Position

DEPT® is seeking a senior transformation leader to build, lead, and scale our Americas Business Process Consulting capability focused on closing the persistent gap between Adobe platform investment and realized business value. This is a pivotal executive role for a leader who operates at the intersection of people, process, and technology, and who understands that successful Adobe transformations are not won in architecture diagrams but with operating models, governance, adoption, and executive alignment. The Executive Director, Adobe Business Consulting serves as DEPT®’s senior client advisor and internal standard-bearer for business transformation across Adobe Experience Platform, Adobe Experience Manager, Adobe Analytics, Adobe Commerce, and the Adobe Content Supply Chain. You will lead complex, multi-year client programs while simultaneously building the practice itself by defining our point of view, methodology, talent model, and role in the market. This role is intentionally hybrid: strategic and hands-on, advisory and operational. You will remain close to delivery, accountable for outcomes, and visible to client executives—while shaping how DEPT® consistently delivers value from Adobe at scale.

Requirements

Experience: 12+ years in management consulting, enterprise technology, CX, or digital transformation.
Leadership: Proven experience building and leading consulting practices or large transformation teams.
Adobe Expertise: Deep understanding of Adobe Experience Cloud with a business-first lens, particularly AEP (RT-CDP, AJO, CJA), AEM, Adobe Commerce, and Content Supply Chain (Workfront, Firefly).
Enterprise Delivery: Demonstrated experience delivering Adobe programs in global or multi-national organizations.
Business Process Depth: Expertise in marketing operations, content workflows, customer data, and digital commerce process design.
Executive Presence: Ability to influence, align, and advise senior executives with credibility and clarity.
Change Leadership: Formal change management expertise (Prosci/ADKAR or equivalent) applied pragmatically in complex environments.
Industry Focus: Deep experience in Retail, Financial Services, Healthcare, or B2B.
Education: Bachelor’s degree required; MBA or equivalent preferred.

Nice To Haves

Certifications: Adobe certifications strongly preferred. ProSci/ADKAR strongly preferred.

Responsibilities

Serve as the lead transformation executive on DEPT®’s most complex Adobe engagements. Translate executive vision into adopted, measurable, and durable business outcomes, remaining closely engaged with delivery teams to ensure intent becomes reality.
Act as executive owner for Adobe programs, ensuring alignment between business objectives, operating model design, and technical delivery. Serve as the escalation point for organizational, process, and stakeholder risk.
Lead enterprise assessments across marketing operations, commerce, content, data, and analytics. Identify gaps in process, governance, and capability that prevent clients from realizing ROI from Adobe investments.
Define future-state operating models, roles, governance structures, and business requirements. Guide teams of business analysts and solution leads to translate strategy into executable work for global delivery teams.
Architect multi-year change and adoption strategies that extend far beyond training. Drive executive alignment, stakeholder engagement, resistance management, and hands-on coaching to accelerate organizational maturity.
Define and operationalize KPIs that measure readiness, adoption, and sustained value—ensuring success is durable well beyond go-live.
Serve as a primary advisor to C-suite and SVP-level stakeholders (CMO, CIO, CDO, COO), helping them navigate organizational complexity, sequencing decisions, and tradeoffs inherent in large-scale Adobe transformations.
Lead executive workshops and steering committees, translating Adobe capabilities—particularly AEP, AEM, and Analytics into operating model change, business impact, and credible ROI narratives.
Communicate complex transformation roadmaps and organizational implications with clarity, credibility, and executive presence.
Partner with sales and solution engineering to shape pursuits, define business consulting and governance workstreams, and articulate DEPT®’s differentiated approach to Adobe-led transformation.
Develop thought leadership on the realities of Adobe transformation, change, adoption, governance, and value realization, informing both client strategy and internal delivery standards.
Represent DEPT® at industry events, executive forums, and Adobe ecosystem venues as a credible leader in enterprise transformation.
Architect and lead DEPT®’s Adobe Business Consulting capability in close partnership with Delivery and Technology leadership.
Establish DEPT®’s business consulting and change framework—integrating Prosci/ADKAR principles with Agile delivery, operating model design, and business process re-engineering.
Recruit, mentor, and lead senior transformation leaders. Build a culture grounded in accountability, credibility, and business impact.
Partner with leadership on P&L ownership, forecasting, utilization, and scalable growth of the practice.