Executive Club Lounge Host

Choice Hotels Int. Inc.•Salt Lake City, UT

38d

About The Position

Choice Hotels International, Inc (NYSE:â¯CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitâ¯www.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of the Executive Club Lounge Host is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner. The Radisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to our Food & Beverage team as an Executive Club Lounge Host. Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

Requirements

Minimum one - two years food and beverage experience
Excellent oral and written communication skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
Able to resolve conflicts guests, supervisor, and employee.
Knowledge of local, state, and federal liquor laws and regulations
Guest-friendly personality
Ability to multitask and work well under pressure.
Basic computer skills in Microsoft Office Suit
Long hours are sometimes required, ability to work flexible schedule.
Ability to sit, stand, or walk for long periods of time.
Ability to lift 50 pounds occasionally and push or pull room service carts up to 75 pounds.
Good manual dexterity for the use of common office equipment
High school diploma or GED required
Must be at least 21 years old in order to serve alcohol
Must have excellent customer service skills
Willing to work a flexible schedule including weekends and holidays
Ability to relate to all levels of guests and management
Must possess a strong team spirit

Nice To Haves

Two years of experience in similar position within an upscale environment is preferred
Basic skills in reading, writing, arithmetic

Responsibilities

Greets executive guests in the private Executive Lounge.
Respond to guest enquiries and advised them of the amenities the hotel offered.
Provides and contributes to the first impressions of our Guests, must perform the following tasks to the highest standards.
Oversees the operation of Executive Lounge
Coordinates and replenish all Guest supplies and amenities offered to the required standards in accordance with Choice Hotels.
Maintains clean, orderly, and stocked all work areas.
Process accurately check-ins and check-out.
Stay current with all hotel services as well as VIP requests and special events.
Demonstrate acknowledge of external locations, attractions, and landmarks in the vicinity of Salt Lake Downtown area.
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation.
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner.
Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to the Executive Lounge.
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
Provides Yes, I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.