Club Lounge Attendant

Davidson Hospitality Group•Philadelphia, PA

12d•Onsite

About The Position

Sheraton Philadelphia University City Hotel is a premier hotel located in the vibrant University City neighborhood of Philadelphia, Pennsylvania, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Philadelphia University City Hotel means being part of a renowned Marriott brand known for its contemporary style, exceptional service, and prime location near prestigious universities and cultural attractions. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and enriching career path. Sheraton Philadelphia University City Hotel is committed to creating a guest-centric work culture that values teamwork, innovation, and outstanding guest experiences. Employees can expect to work in a bustling and diverse environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests from all over the world. Joining the team at Sheraton Philadelphia University City Hotel presents a unique opportunity to be part of a dynamic hotel that is at the heart of Philadelphia's vibrant hospitality scene. Overview Are you a hospitality enthusiast who loves providing exceptional service and creating memorable experiences? Look no further! Join our team as a Club Lounge Attendant where you will be the epitome of luxury and hospitality. Bring your high energy, enthusiasm, and passion for customer service to our upscale club lounge, and be part of a team that delivers personalized attention and exclusive amenities to our esteemed guests.

Requirements

High school diploma or equivalent; hospitality certification is a plus
Previous experience in a customer service role, preferably in a luxury hotel or resort
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask effectively
Positive attitude and genuine passion for delivering exceptional service
Ability to work well in a team-oriented environment
Flexibility to work various shifts, including weekends and holidays
Knowledge of local attractions and amenities

Responsibilities

Welcome and greet guests in a warm and professional manner
Provide personalized service and cater to guests' needs
Set up and maintain the club lounge area, ensuring a pristine and inviting atmosphere
Prepare and serve complimentary food and beverages
Offer recommendations on local attractions, dining options, and entertainment
Assist with reservations, check-ins, and check-outs
Handle guest inquiries and resolve any issues promptly and efficiently
Collaborate with team members to create a seamless and exceptional guest experience