Executive Client Partner, Software & Interactive Media

Apex Systems•Glen Allen, VA

63d

About The Position

The Executive Client Partner (ECP) serves as the account CEO responsible for one of Apex's most strategic, enterprise-level Software and Interactive Media client accounts. The ECP owns the full business lifecycle, including P&L, client strategy, and end-to-end relationship management to ensure overall success, growth, and profitability of the account while achieving excellence in delivery. As the primary executive interface between the client's leadership team and Apex, the ECP sets the account vision and strategy, leads a high-performing and dedicated account team, and drives long-term performance outcomes and account success. By cultivating deep, trust-based relationships with senior and C-suite stakeholders, the ECP positions Apex as a premier strategic partner, competing at the highest level with top consulting firms. Entrepreneurial and results-driven, this role drives significant business outcomes for both the client and Apex.

Requirements

Bachelor's Degree in Business, Communications, or related field
15+ years in consulting or IT services with a strong track record leading large Software and Interactive Media client accounts or portfolios.
Proven success managing and growing accounts ~$20M+ annually with consistent year-over-year growth and high client satisfaction.
Demonstrated ability to build and maintain trusted relationships with Fortune 500 C-suite and senior executives
Experience serving as a strategic advisor or primary liaison on major enterprise accounts
Strong consultative sales capabilities with a demonstrated record of closing large, complex deals (including multi-year and multi-service contracts)
Skilled at orchestrating sales pursuits, shaping win strategies, and negotiating contracts to a successful closure, utilizing value-based selling and competitive positioning.
Deep understanding of account financials including revenue, profitability, and cost management
Ability to manage P&L and optimize account profitability and margins through strategic service mix and delivery models
Commercially savvy in structuring deals and managing contract terms to balance risk and reward
Effective and inspiring leader with experience guiding cross-functional teams and elevating team performance
Strong coaching and collaboration skills with the ability to mobilize internal resources to support client and account success
Deep knowledge of the client's industry domain, competitive landscape, and regulatory environment
Extensive and established network within Software and Interactive Media
Demonstrated success aligning daily execution with long-term strategic goals while consistently delivering against growth targets

Nice To Haves

Preferred Location: Seattle

Responsibilities

Develops and executes a multi-year strategic account plan to expand Apex's presence across the client's enterprise.
Identifies opportunities to widen our footprint (new divisions, new solution areas) and sets ambitious growth targets.
Continuously refines the strategy based on the client's changing needs and industry trends, with the goal of making Apex a top trusted partner.
Builds and nurtures deep, trust-based relationships with senior and executive stakeholders, typically at the C-Suite and VP levels, to position Apex and its brand as a premier consulting partner
Acts as a strategic advisor to client executives to understand their objectives and challenges, bringing proactive insights and thought leadership to help clients achieve their goals
Owns the account's P&L including bookings, revenue, and margin as well as leading all major sales pursuits to drive financial performance
Leads and oversees key deal negotiations throughout the business lifecycle, leveraging internal resources while maintaining ownership of closing deals, growing the account, and driving overall account success
Navigates complex procurement processes and competitive situations effectively
Coordinates internal resources (from delivery, finance, marketing) for the account, ensuring the account's operations (billing, contracting, staffing) run smoothly
Leads a cross-functional account team that may include delivery, sales, and support roles while providing clear role definition, mentorship, and strategic direction to ensure alignment with account plan and client success.
Oversees and ensures high-quality delivery outcomes and strong client satisfaction across all engagements
Partners with the Delivery Executive to monitor ongoing project health, resolve escalations, and address systemic issues
Acts as a senior point of contact during critical project moments and mobilizes solutions to reinforce Apex's commitment
Manages the account's financial performance and contractual framework.
Coordinates internal resources (from delivery, finance, marketing) for the account, ensuring the account's operations (billing, contracting, staffing) run smoothly
Ensures the portfolio of engagements meets profitability targets with growth reflected in both revenue and account margin
Manages contracts, pricing, and renewals balancing profitability with competitiveness.
Tracks and forecasts account financial metrics, adjusting strategies or escalating as needed to stay on target