Executive Casino Host
About The Position
The Executive Casino Host serves as a frontline ambassador for the casino, focusing on the successful solicitation, engagement, and retention of high-value guests. Working closely with Player Development leadership, the host helps implement guest strategies, monitor reinvestment effectiveness, and support programs designed to increase visitation and profitability. This role also assists with training, scheduling, special event execution, and guest service standards, ensuring that all interactions reflect the organization's commitment to hospitality and revenue growth.
Requirements
- Bachelor's degree in Marketing or a related field and at least 5 years of casino operations or sales experience; or an equivalent combination of education and experience.
- Strong written, verbal, and presentation skills; proficient in Microsoft Office Suite.
- Ability to prioritize tasks, work independently, and manage multiple projects in a fast-paced environment.
- Demonstrated customer service expertise, including assessing guest needs, ensuring service quality, and measuring satisfaction.
- Familiarity with player tracking systems and complementary programs.
- Ability to obtain and maintain a valid driver's license and gaming license.
- Flexibility to work varied shifts, including nights, weekends, holidays, and respond to high-end guests outside standard hours.
- Ability to travel as needed, including overnight stays, and lift/carry materials up to 50 lbs.
- Comfortable working on the casino floor, including exposure to smoke, noise, and large crowds.
Nice To Haves
- Previous experience in a resort, hospitality, or sales-driven environment preferred.
Responsibilities
- Build, maintain, and grow relationships with an assigned group of mid- and high-worth guests, while onboarding additional targeted players as assigned.
- Assess guest reinvestment, personal production metrics, departmental goals, hotel/event bookings, and policy adherence to maximize revenue impact.
- Identify and target appropriate guests for follow-up communication, ensuring timely outreach and exceptional service.
- Review individual and team performance trends and promotional results with management.
- Assist with training team members on guest service excellence, rewards programs, player tracking systems, complimentary issuance, and recognition of high-value players.
- Support the execution of promotions, special programs, and large-scale events that drive business opportunities.
- Resolve guest issues and complaints professionally and promptly, ensuring a positive outcome for both the guest and the company.
- Help coordinate department scheduling and workflow.
- Lead and guide the work of other employees or projects as needed, without direct supervisory authority.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
