Executive Casino Host

PENN Entertainment • Columbus, OH

3d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. - Generate incremental revenue within top player segment by identifying and attracting new premium players to property. - Create fun and excitement through specialized, personalized and preferential services. - increase property profitability by targeting high margin accounts to reactivate, develop and maintain. - Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts. - Cultivate leads received through in-house channels and through networking through established customer base. - Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service. - Receives and addresses all incoming phone calls for fellow Player Development personnel in their absence as needed. Assists customers with reservations and acquiring amenities as needed. - Must be able to accurately prioritize, organize and complete tasks. - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Work in conjunction with other departments on an as needed basis - Presents oneself as a Credit to company and encourages others to do the same. Adheres to all company, state, and regulatory policies and procedures - Comply with all reasonable requests made by management - Complies with state, company, department policies and regulations

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Bachelor’s degree (B.A./B/S.) from an accredited four-year college or university or commensurate combination of experience and education is required.
• Must be proficient in computer programs; prior experience with salesforce.com and/casino marketing programs is preferred.
• Ability to successfully communicate with internal and/or external guests.
• Must qualify for licensing by Ohio Gaming Commission
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Nice To Haves

• Must be proficient in computer programs; prior experience with salesforce.com and/casino marketing programs is preferred.

Responsibilities

• Generate incremental revenue within top player segment by identifying and attracting new premium players to property.
• Create fun and excitement through specialized, personalized and preferential services.
• increase property profitability by targeting high margin accounts to reactivate, develop and maintain.
• Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.
• Cultivate leads received through in-house channels and through networking through established customer base.
• Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service.
• Receives and addresses all incoming phone calls for fellow Player Development personnel in their absence as needed. Assists customers with reservations and acquiring amenities as needed.
• Must be able to accurately prioritize, organize and complete tasks.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Work in conjunction with other departments on an as needed basis
• Presents oneself as a Credit to company and encourages others to do the same. Adheres to all company, state, and regulatory policies and procedures
• Comply with all reasonable requests made by management
• Complies with state, company, department policies and regulations

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees