Executive Assistant

GYMGUYZ Central Jersey, NJ & Lower Bucks, PA

183d

About The Position

GYMGUYZ is #1 in Home and Onsite Personal Training nationwide. We are seeking a highly motivated and experienced individual to join our team as a GYMGUYZ Executive Assistant. The Executive Assistant at GYMGUYZ plays a pivotal role in supporting the daily operations and sales functions of our in-home personal training business. This person will be responsible for managing inbound leads, coordinating client scheduling, tracking key performance metrics, and ensuring a seamless client experience. The ideal candidate is highly organized, detail-oriented, and capable of working in a fast-paced, client-focused environment.

Requirements

Previous experience in administrative, sales, or operations support role (fitness industry a plus).
Strong organizational skills with extreme attention to detail.
Excellent communication and interpersonal skills.
Tech-savvy; comfortable using scheduling software, CRM platforms, and Google Workspace or Microsoft Office.
Ability to multitask and prioritize responsibilities in a dynamic environment.

Nice To Haves

Passion for health, fitness, and helping others achieve their goals is a plus.

Responsibilities

Respond promptly to inbound sales calls, emails, and web inquiries.
Qualify and convert leads into scheduled in-home or virtual fitness assessments.
Maintain accurate records of all lead interactions using CRM tools or lead-tracking systems.
Follow up with prospects to drive conversion and reduce lead loss.
Prepare and send client onboarding documents and agreements.
Coordinate and manage weekly schedules for personal trainers based on client availability and trainer locations.
Monitor and update session utilization to ensure accurate tracking of packages and renewals.
Serve as the liaison between clients and trainers to ensure exceptional communication and service delivery.
Maintain organized digital and physical files for client records, waivers, and contracts.
Assist with billing, invoice tracking, and payment collection coordination.
Prepare weekly operational and sales reports for leadership review.
Support recruitment coordination for trainers and assist with onboarding logistics.
Track and remind clients about expiring sessions or upcoming renewals.
Gather and analyze client feedback to support retention and satisfaction.
Ensure timely responses to client concerns or questions.