Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary position)

Freshworks•San Mateo, CA

57d•Hybrid

About The Position

We are seeking a senior-level Executive Assistant to provide strategic, operational, and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks' global Marketing, Sales & Customer Success, Digital Implementation, Support, and Customer Experience (CX) organizations. These teams drive brand equity, customer engagement, ARR growth, onboarding excellence, and world-class customer support. This role demands an experienced, high-performing professional who thrives in a global, fast-paced SaaS environment and brings proven experience supporting CXO leaders and cross-functional teams in a global setting. You'll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness. Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).

Requirements

10-15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high-growth technology company.
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
Exceptional communication, organization, and problem-solving skills, with the ability to anticipate needs and act with urgency and precision.
Proven ability to handle confidential information with discretion and professionalism.
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project management tools (Asana, Notion, etc.).
Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.
A proactive, solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.

Responsibilities

Strategic Partnership & Leadership Support
Executive Administration Excellence
Event Support

Benefits

Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.

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