Executive Assistant to the Chief Customer & Marketing Officer (CCMO)

Freshworks•Bellevue, WA

1d•Hybrid

About The Position

We are seeking a senior-level Executive Assistant to provide strategic, operational, and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks’ global Marketing, Sales & Customer Success, Digital Implementation, Support, and Customer Experience (CX) organizations. These teams drive brand equity, customer engagement, ARR growth, onboarding excellence, and world-class customer support. This role demands an experienced, high-performing professional who thrives in a global, fast-paced SaaS environment and brings proven experience supporting CXO leaders and cross-functional teams in a global setting. You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness. Please note: This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).

Requirements

10–15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high-growth technology company.
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
Exceptional communication, organization, and problem-solving skills, with the ability to anticipate needs and act with urgency and precision.
Proven ability to handle confidential information with discretion and professionalism.
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project management tools (Asana, Notion, etc.).
Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.
A proactive, solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.

Responsibilities

Strategic Partnership & Leadership Support
Build trusted relationships with internal partners (i.e. revenue operations, finance, HR, etc.), and build understanding of who are key customers are
Serve as a liaison between the CCMO, the global Integrated Customer Group (ICG) leadership team, and cross-functional partners including Finance and Revenue Operations
Handle highly confidential information with discretion, and sound judgment.
Executive Administration Excellence
Expertly manage the CCMO’s calendar, global travel, and communications
Anticipates shifting priorities and proactively orchestrates workback plans for key rhythm-of-the- business activities (i.e. QBRs, Annual Operating Plan (AOP), etc.)
Coordinates cross-CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration; maintaining consistent touchpoints with key stakeholders
Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail. Draft and manage meeting agendas for a variety of internal meetings
Coordinate candidate interviews and onboarding logistics for executive hires.
Event Support
Partner with our internal events team to support the execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards.
Plan ICG leadership meetings, global all-hands sessions, and other key forums that keep teams aligned and connected.
Support creative and operational logistics for global customer and marketing events in collaboration with cross-functional teams.

Benefits

Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.

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