Executive Assistant to Chief Marketing Officer (Temporary position)

Freshworks • San Mateo, CA

5d • $56 - $75 • Hybrid

About The Position

We are seeking a senior-level Executive Assistant to provide strategic, operational, and administrative support to our Chief Marketing Officer (CMO). The CMO leads Corporate Communications, Customer Marketing, Demand Generation, Product Marketing, Brand as well as Integrated Campaigns at Freshworks.
This role demands an experienced, high-performing professional who thrives in a global, fast-paced SaaS environment and brings proven experience supporting CXO leaders and cross-functional teams in a global setting.
You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.
Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).

Requirements

• 10+ years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high-growth technology company.
• Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
• Exceptional communication, organization, and problem-solving skills, with the ability to anticipate needs and act with urgency and precision.
• Proven ability to handle confidential information with discretion and professionalism.
• Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project management tools (Asana, Notion, etc.).
• Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.
• A proactive, solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.

Responsibilities

• Strategic Partnership & Leadership Support
• Balance both internal and external priorities.
• Prioritize calendar
• Build a deep understanding of Freshworks’ goals, vision, and rhythm of the business to help the CMO stay focused on what matters most
• Build trusted relationships with internal partners (i.e. revenue operations, finance, HR, etc.), and build understanding of who are key customers are
• Helping the CMO stay connected and visible to their team creating time for meaningful internal engagement while managing high external and customer-facing demands
• Help set clear expectations for meeting requests with stakeholders, clarifying the purpose (e.g., to decide, align, or explore), and understanding when live discussion adds value versus what can be resolved through email or asynchronous channels
• Serve as a liaison between the CMO and cross-functional partners including Finance and Revenue Operations
• Distinguish true urgencies from what can wait, and ensure the right level of preparation and follow-up for each engagement.
• Handle highly confidential information with discretion, and sound judgment.
• Executive Administration Excellence
• Expertly manage the CMO’s calendar, global travel, and communications
• Ensure the balance of both customer engagements and internal presence and engagement with our employee community
• Anticipates shifting priorities and proactively orchestrates workback plans for key rhythm-of- the-business activities (i.e. QBRs, Annual Operating Plan (AOP), etc.)
• Coordinates cross-CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration; maintaining consistent touchpoints with key stakeholders
• Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail. Draft and manage meeting agendas for a variety of internal meetings
• Coordinate candidate interviews and onboarding logistics for executive hires.
• Event Support
• Partner with our internal events team to support the execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards.
• Plan ICG leadership meetings, global all-hands sessions, and other key forums that keep teams aligned and connected.
• Support creative and operational logistics for global customer and marketing events in collaboration with cross-functional teams.

Benefits

• Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
• Freshworks also offers adoption and parental leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed