Executive Assistant, Product Support

FIGMA•San Francisco, CA

52d•Onsite

About The Position

As Executive Assistant to the VP, Product Support, you'll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning our product support offerings. In this role, you will directly manage the day-to-day administrative and operational needs. You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across Figma. This is a full time in-person role that will be based in the Bay Area or San Francisco Hub.

Requirements

5+ years of experience in a sr administrative support role
Experience working in a fast-paced environment and can adapt quickly to changing demands
Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
Ability to shift gears and prioritize based on inbound of requests & workload volume
Dedication to being diligent, reliable, and maintaining the strictest confidentiality
Dedication to encouraging inclusivity and navigate initiative through an optimistic lens

Nice To Haves

Curiosity about becoming a guide in our product and an affinity for Figma
Supported teams of 150+ people, bonus points for complex global teams
Previous experience supporting technical support or customer service teams
Desire to be a strategic thought partner to the VP

Responsibilities

Provide direct support to the VP and light assistance to their Directors on the leadership team.
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy.
Be a thought partner with a focus on team cohesion, operations, and planning.
Identify areas to optimize VP's time and make recommendations in regard to time management, prioritization, and business needs.
Find opportunities for process optimization throughout team and company processes.
Prepare and/or build content, presentations and key documents for the VP using Figma tools.
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members.
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events.

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