Executive Assistant & Operations Lead

Paytient•Columbia, MO

11d•Onsite

About The Position

We are seeking a proactive and ambitious Executive Assistant & Operations Lead to partner directly with our C-level Executives (CEO and CTO) and leadership team to keep Paytient running at top speed. In this highly visible role, you will handle a wide range of Executive support while simultaneously taking ownership of key operations and administrative tasks. You are a strategic challenger and hands-on builder who will help drive high-impact initiatives, ensure smooth execution day-to-day, and put foundational processes in place to support our rapid growth. If you thrive in fast-paced, early-stage environments and are excited to join a rapidly-growing business and phenomenal team, we’d love to meet you. This position will work in-person 5 days a week 8am-5pm out of our office in Columbia, MO, and may require travel.

Requirements

4-5 years of professional experience including supporting C-level executives, strategic initiatives, and coordinating critical high-level meetings (Board, Customer, Investor) in a fast-paced, dynamic environment.
Strong attention to detail and proactive problem-solving ability; acute attention to accuracy in all aspects of responsibilities.
Ability to manage multiple projects, prioritize effectively, and operate semi or fully autonomously
Comfort with ambiguity and fast-changing priorities in a high-growth startup environment.
Exceptional professionalism, communication, and interpersonal skills; well-honed influencing and negotiating skills.
Technical aptitude with a strong proficiency with G-Suite (Sheets, Docs, Slides, Gmail, GCal) and modern productivity tools (e.g., Notion, Slack, Asana).
Understanding that the founders work non-standard hours, and that you may be expected to be available and accessible beyond normal business hours.
Ability to travel up with executive team as needed - typically 1-2 times/quarter for Board or other meetings
An entrepreneurial mindset, solid business acumen, and the ability to comprehend near-term and long-term objectives.

Responsibilities

Manage day-to-day administrative tasks for C-level Executives (CEO and CTO), including complex scheduling, travel logistics, and correspondence.
Bring keen intuition and the ability to anticipate executive issues and needs before they arise.
Interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, resourceful, and efficient.
Bring excellent calendar management skills to efficiently coordinate schedules and ensure seamless operations across multiple time zones.
Support operations across functions including HR support, vendor management, and overall office coordination in Columbia, MO.
Facilitate internal communications, meeting prep, agendas, and follow-ups. Circulate the actionable items from meetings and ensure that the to-dos are followed up on.
Partner with leadership on key projects, research, and process improvements across the business (e.g., rhythm of business work, account/business reviews).
Build and improve processes as we grow, from documentation to workflow optimization, ensuring we maintain clarity and quality.
Track and report project milestones for leadership, ensuring deadlines are met.
Organize/coordinate high-level events, including board meetings, customer meetings, investor meetings, and team offsites.
Lead the event planning process for offsites and strategic planning sessions involving the CEO, CTO, and other key stakeholders.
Help execute onboarding, culture, and team engagement initiatives in close partnership with the People Operations department.
Take initiative to add value in areas of the business that you are interested in and passionate about.